Claimed a price promise today and used Agoda as the comparison site. Today I got this response:
So if claiming a hotel price promise, do not use Agoda.
Luckily they were quick to get back to me so I resubmitted the claim using Zuji and the Adina website itself.
I regret to inform you that this is an invalid claim for Agoda.com does not have a capability to confirm the total amount of the booking.
Tax, fees and card fees will be reflected on your card statement, please check this link: http://www.agoda.com.au/info/agoda_termsofuse.html?asq=bs17wTmKLORqTfZUfjFABi6s%2fALyyefweavY6gGQKIL5vL0P87ai1ey7zc5xxpl%2fyH9DmKmvXZpk%2fiH8y%2fdXYI9BucVYLPcgMy1gKPLVaqsSfpppIj6PT9DjQUxOjZBu9gMVfLxDEF0c8Ne%2bTpxGp6gHvlbb2ZWlokzYZLhnl3TdAX2N8t%2fs4YEqdWB0CUl3rGNQ6xw1STtkn0Wyg%2fzy2ZwRwxc6mmrXcYNM8lsQlbU%3d
To qualify for Price Promise, the products on qantas.com and the competitor travel website must be identical in all regards, and all details must be visible on the screenshot of the competitor's website. Please see link: Transfers Price Promise | Qantas
So if claiming a hotel price promise, do not use Agoda.
Luckily they were quick to get back to me so I resubmitted the claim using Zuji and the Adina website itself.