hotel bookings via QF portal

[luxury-lizard]

I recently booked my first ever hotel via QF - it was the same price as booking direct (MEL ParkRoyal for one night) - earned over 1000 points but took 6 weeks to post - I presume this is normal?

Now I am currently booking some very expensive hotels in the Seychelles and Mauritius and considering using the QF portal again (e.g. one particular hotel would earn 50,000 points for a 5 stay at the moment) BUT when going to select the room and package (hotel site has many different options) the QF portal does not describe these at all even though it 'presents' literally "option 1", "option 2", ..... each at different prices (but same T&Cs) - so I really can't book without knowing the room type and what's included. Any ideas?

 

[Nisho]

I recently booked my first ever hotel via QF - it was the same price as booking direct (MEL ParkRoyal for one night) - earned over 1000 points but took 6 weeks to post - I presume this is normal

Yes, that's normal. My points usually appear in a 4-6 week range.

so I really can't book without knowing the room type and what's included. Any ideas?

Perhaps e-mail or call Qantas Hotels to see what the room types are? These should really be specified by the website.

 

[luxury-lizard]

Perhaps e-mail or call Qantas Hotels to see what the room types are? These should really be specified by the website.

yes - I thought of that but with all the horror stories about wait times calling QF wasn't too keen on this - i will check if they have a separate number for Qantas Hotels. I did give online feedback when a dialogue box popped up. thanks.

 

[TheInsider]

yes - I thought of that but with all the horror stories about wait times calling QF wasn't too keen on this - i will check if they have a separate number for Qantas Hotels. I did give online feedback when a dialogue box popped up. thanks.

QF hotels is not booking flight reservations. Different business and different call centre.
QF hotels is actually 'HooRoo', who is owned by Jetstar.
When you call there shouldn't be much of a wait and you'll speak to someone from Manila. Actually they are quite good too, to deal with.

 

[Vic]

They're pretty responsive to online enquiries as well. Last hotel I booked with them the tax invoice was never received. WIthin a few hours of querying the tax invoice was resent.
Note also that at the hotel's end they saw my booking as coming from expedia.

 

[luxury-lizard]

Thanks - did call them and got through immediately - however, the problem is the information on the website is constructed by the hotel so they need to go back to the hotel and ask them to clarify their listing which (I'm assuming) won't happen before August 30 when the 6 points per dollar promo ends - so not as attractive. I may just revert to booking via hotel website where I can direct points (based on total spend) to AA - not as many points but probably more valuable (as I have a nice stash of AA points). Also gets my GOLD status recognised (which is not much these days of never ever ending devaluations - particularly with Marriott - hotels in question are St Regis and Westin).

 

[goldenhorn]

For the 6 points per $ promo on atm, does that include Airbnb bookings? Or only hotels?

 

[luxury-lizard]

For the 6 points per $ promo on atm, does that include Airbnb bookings? Or only hotels?

I'm not sure - I just stumbled across the promo which I clicked on a link in TripAdvisor but each booking is quite clear about how many points you will earn. - so try a sample booking.