Good Experience with VFF Call Centre

[CJEMNMAC]

I had an appointment in HBA and instead of flying direct I elected to go via MEL as I had already achieved Gold requirement of SC but not eligible sectors.

Morning of the flight, the SYD - MEL is cancelled and I was put on the direct service SYD - HBA. Return was fine.

End result I was left with 7 sectors not 8.

I called up, rep looked it up and confirmed, reversed the points/SC and eligible for the direct flight and re credited points / SC and 2 x eligible sectors as per my original itinerary.

Called me back 1hr later to confirm it was completed.

Great customer service right there and Gold for another year.

 

[Deleted member 29185]

rep looked it up and confirmed, reversed the points/SC and eligible for the direct flight and re credited points / SC and 2 x eligible sectors as per my original itinerary.

That's the type of story I like to hear, but really........weren't you owed those SCs and points regardless? Let's face it, I haven't seen a connect charged as cheaply as a direct with VA for a long time. Did you pay more for the connect over the direct?

I must admit, the call centre can be really good and can be a bit curt. You got lucky this time!

 

[CJEMNMAC]

That's the type of story I like to hear, but really........weren't you owed those SCs and points regardless? Let's face it, I haven't seen a connect charged as cheaply as a direct with VA for a long time. Did you pay more for the connect over the direct?

I must admit, the call centre can be really good and can be a bit curt. You got lucky this time!

Yes, the connect was dearer than the direct. That was actually the basis of my contact with VA when asking. I guess from my perspective I felt I was owed them anyway but I do like to credit were credit is due. It could have been a long winded argument with an incompetent agent or a seamless scenario.

I really appreciate when you get someone who not only understands but wants to resolve promptly and with decent service..

 

[dec540]

Great to hear the call centre understanding things from your perspective as opposed to strictly applying the SCs / sectors which were actually flown.

Isn't the requirement just 4 eligible sectors for Gold though?

 

[VulpesVulpes]

I had a cracker with them too recently. My SYD - BNE was canx day of travel and they got our group of 3 the last 3 Y seats on the next flight. They ticketed us on the next flight in Flexi fare classes when we originally booked in T saver and I got the points of the higher fare class (@5 point/$ on the higher fare basis + status bonus) and the flexi status credits and then got the last J points upgrade from the lounge using points, for the flexi points cost!

They should canx more flights on me!

 

[Intra]

I had an appointment in HBA and instead of flying direct I elected to go via MEL as I had already achieved Gold requirement of SC but not eligible sectors....

....End result I was left with 7 sectors not 8.

Maintaining Gold requires 400 Status Credits & 4 Eligible Sectors... Unless you are now aiming for the Upgrade to Platinum; 8 Eligible Sectors in the bag, now you just need 1000 Status Credits

 

[CJEMNMAC]

Maintaining Gold requires 400 Status Credits & 4 Eligible Sectors... Unless you are now aiming for the Upgrade to Platinum; 8 Eligible Sectors in the bag, now you just need 1000 Status Credits

Yes i am aware of the requirement. My sector balance was already 4 and i needed an additional 4 to re qualify.

 

[CJEMNMAC]

Isn't the requirement just 4 eligible sectors for Gold though?

Yes but for re qualify you must fly additional 4 eligible sectors in that year.

 

[Intra]

Yes but for re qualify you must fly additional 4 eligible sectors in that year.

Within your new Membership Year

I.e If you upgrade or maintain Gold status as at July 1 2015, you must earn 400 SC & have 4 eligible sectors earned between July 1 2015 & July 1 2016 to maintain Gold again; Any SC/ES earned prior to the upgrade/maintain won't count towards the new maintain period

 

[CJEMNMAC]

Within your new Membership Year

I.e If you upgrade or maintain Gold status as at July 1 2015, you must earn 400 SC & have 4 eligible sectors earned between July 1 2015 & July 1 2016 to maintain Gold again; Any SC/ES earned prior to the upgrade/maintain won't count towards the new maintain period

I am not sure what you are advising me here...Sorry

I became Gold, 25 June 2015 with 500 SC and 4 Eligible sectors. Since June 25, I have done another 420 SC and needed another 4 eligible sectors to maintain for a further 12 months. Hence my opening comments about my flight last week.

Are we actually talking about the same thing ?

 

[Intra]

I am not sure what you are advising me here...Sorry

I became Gold, 25 June 2015 with 500 SC and 4 Eligible sectors. Since June 25, I have done another 420 SC and needed another 4 eligible sectors to maintain for a further 12 months. Hence my opening comments about my flight last week.

Are we actually talking about the same thing ?

So then your fine then; You've meet the requirements indeed with your 400~ SC & 4 ESs to maintain Gold, since your initial upgrade date of June 25 2015, from now until June 25 2017

Assuming none of those SC/ES earnt for you to upgrade to Gold have expired, you should have a SC balance of 920 & 8 ES; Very close to now upgrading to Platinum...

 

[CJEMNMAC]

So then your fine then; You've meet the requirements indeed with your 400~ SC & 4 ESs to maintain Gold, since your initial upgrade date of June 25 2015, from now until June 25 2017

Assuming none of those SC/ES earnt for you to upgrade to Gold have expired, you should have a SC balance of 920 & 8 ES; Very close to now upgrading to Platinum...

you are correct. 920 SC and 8 ES

However I am happy with gold and will probably push on getting 1 of my daughters to gold