Fantastic Service from the roo

[tgh]

A dyslexic finger slip saw me book a day early for our Dubai stopover, en route to Casablanca.
I emailed the hotel to confirm availability and was a tad miffed to be told I had the date wrong.
I had booked the room with Qantas Hotels , an online booking and paid in advance.
This booking was non cancellable , non changeable, non refundable.
Shrugging my shoulders , I was about to book another room.
SWMBO is made of tighter stuff, and was a study in conciliation as she spoke to the roo.

Qantas have actively pursued an poorly responding hotel , to this afternoon confirm a change of date.
We have even received a small refund on account of the exchange rate

This was outstanding , above and beyond service from Qantas, and I say very well done.

 

[YSSY]

A dyslexic finger slip saw me book a day early for our Dubai stopover, en route to Casablanca.
I emailed the hotel to confirm availability and was a tad miffed to be told I had the date wrong.
I had booked the room with Qantas Hotels , an online booking and paid in advance.
This booking was non cancellable , non changeable, non refundable.
Shrugging my shoulders , I was about to book another room.
SWMBO is made of tighter stuff, and was a study in conciliation as she spoke to the roo.

Qantas have actively pursued an poorly responding hotel , to this afternoon confirm a change of date.
We have even received a small refund on account of the exchange rate

This was outstanding , above and beyond service from Qantas, and I say very well done.

Despite not being able to make changes online, overall I've found Qantas Hotels and their Philippine callcentre pretty good.

 

[Spongbob]

Perhaps these experiences confirm the notion that you don't know until you ask. I too have found when I explain a situation (or a silly error - such as the incorrect date) Qantas hotels and activities are very accommodating (excuse the pun).

 

[OzEire]

Good result. Sensible solution provided by the QF partner which generates genuine appreciation and brand loyalty for QF. Its that simple.

 

[YSSY]

Good result. Sensible solution provided by the QF partner which generates genuine appreciation and brand loyalty for QF. Its that simple.

i thought I read that they were now wholly owned by Qantas.