Hi guys,
Recently flew EY on EY ticket.
Originally booked economy H-fare (eligible to earn)
Upgraded to J w points.
Fights showed up on account as no earn for points/sc
Submitted retro claim to the plat team and they rejected it.
Im suspecting it is because the ticket/fare that we ended up flying on was I, which is ineligible (I agree). However the velocity T&Cs has a specific section under Etihad re upgraded fares saying "Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased".
Wanted to see what peoples thoughts were on here before I dig my heels in / kick up a fuss.
Cheers.
Recently flew EY on EY ticket.
Originally booked economy H-fare (eligible to earn)
Upgraded to J w points.
Fights showed up on account as no earn for points/sc
Submitted retro claim to the plat team and they rejected it.
Im suspecting it is because the ticket/fare that we ended up flying on was I, which is ineligible (I agree). However the velocity T&Cs has a specific section under Etihad re upgraded fares saying "Members travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased".
Wanted to see what peoples thoughts were on here before I dig my heels in / kick up a fuss.
Cheers.