Extracting a refund from AA - how difficult will it be?

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Febs

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Hi all,

Following on from my recent thread about my DONE4 and having to add on an extra $1,300 flight...


On the DFW-MTY sector, when I arrived at LAX I ended up being confirmed in J (not part of the DONE4, extra $1,300) on an 8:20pm flight, and waitlisted in D (part of the DONE4, no extra $$$) on the 5:20pm flight. When I got to DFW I went to the gate for the 5:20pm flight and was handed a boarding pass for economy (Y) shortly before boarding. My luggage had been sent through to this flight from Sydney too.

So effectively I "checked in" to the additional-cost 8:20pm flight, but never boarded the flight, as I took an earlier flight (which formed part of the DONE4 and cost me no extra).

How difficult are AA going to be in refunding the $1,300? My TA is handling it all, but I'm curious. She says that because I checked-in, AA will give me grief about refunding the money. Surely because I didn't actually use the service (which they can confirm by looking at the passenger list for the 5:20pm flight, and the fact that I still have a complete boarding pass for the 8:20pm flight), they'll have to refund the money right?

Would really appreciate any experience in this area. :)

Cheers,
- Febs.
 
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It really depends on the rules of the fare paid. If a fully flexible one, I would expect that you would be ok. If it has restrictions such as needing to be cancelled before departure time, then you may have issues

Dave
 
It really depends on the rules of the fare paid. If a fully flexible one, I would expect that you would be ok. If it has restrictions such as needing to be cancelled before departure time, then you may have issues

Thanks Dave. It was a J fare - fully flexible/cancellable (with no penalty) etc...

The only problem I see is the fact that I checked into the flight. Still, the fact that I didn't actually use the service I paid for, in my mind, means I should get a refund.

Cheers,
- Febs.
 
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