Expedia non-refundable hotel cancellation

[bPeteb]

The last of the bookings for our longed for trip to Southern Africa was cancelled yesterday. Booked the Onyx in Cape Town through Expedia. It was a non-refundable pay on arrival (quite the contradiction!) rate.

When our Intrepid was cancelled I emailed the hotel and asked about cancellation. The response was polite but odd in that they’d issue a voucher for travel next year that had to be booked by August this year. I left it and kept an eye on Expedia.

In the meantime, our travelling companion, who had booked a non-refundable payment in advance rate through booking.com, had cancelled and been refunded, no questions asked.

Even today Expedia policy is to only contract them if your booking os’s to end of June.

I emailed the hotel again on Thursday, explained we couldn’t leave Oz, asked if they would really charge us and issue us with a voucher if we cancelled, and sent them a screen capture of our friend’s successful refund. Yesterday morning an email from Expedia advising us that our booking had been cancelled and an email from the hotel advising the same.

Persistence pays off.

 

[MEL_Traveller]

The last of the bookings for our longed for trip to Southern Africa was cancelled yesterday. Booked the Onyx in Cape Town through Expedia. It was a non-refundable pay on arrival (quite the contradiction!) rate.

When our Intrepid was cancelled I emailed the hotel and asked about cancellation. The response was polite but odd in that they’d issue a voucher for travel next year that had to be booked by August this year. I left it and kept an eye on Expedia.

In the meantime, our travelling companion, who had booked a non-refundable payment in advance rate through booking.com, had cancelled and been refunded, no questions asked.

Even today Expedia policy is to only contract them if your booking os’s to end of June.

I emailed the hotel again on Thursday, explained we couldn’t leave Oz, asked if they would really charge us and issue us with a voucher if we cancelled, and sent them a screen capture of our friend’s successful refund. Yesterday morning an email from Expedia advising us that our booking had been cancelled and an email from the hotel advising the same.

Persistence pays off.

But also that your friend went through booking.com whereas you went to the hotel directly. There can be different policies depending on the booking channel.

 

[bPeteb]

I had contacted Expedia initially and they suggested going to the hotel. However it was achieved we’re very happy with the outcome.