Qantas Wine latest offering

[redbigot]

Thanks for that.

Such a shame they elected to outsource this. The staff were absolutely useless and the line so bad I could hardly hear them. First person put me on hold and hung up after half an hour. Second one had to call me back three times before we eventually got a clear line.

Yeah, their phone/audio equipment is hopeless, I've had similar issues.
I'm still waiting on a resolution of a part non-delivery (1 6-pack of two in the order) of an order placed on 19 June. No one seems to be able to make a decision.

 

[N860CR]

Yeah, their phone/audio equipment is hopeless, I've had similar issues.
I'm still waiting on a resolution of a part non-delivery (1 6-pack of two in the order) of an order placed on 19 June. No one seems to be able to make a decision.

Funnily enough, Qantas sent me a survey after the call. I left them appropriate feedback. I ended up getting a call from someone at customer service who I assume was at Coward St (based on the attitude). Didn’t seem to see the issue. I dare say we’re stuck with the useless call centre.

 

[qaz]

Latest email gives some decent bonus points:

View attachment 178373View attachment 178374

If you don't need the points, then they still seem available for $25/$20 elsewhere

Otherwise perhaps also consider these after $50 off:

• Teusner Joshua Grenache Mataro Shiraz 2018 (GW94) 6pk + 5000pts = $115 ($19.17/bt)
• Bests Pinot Meunier Pinot Noir 2017 (CM(WF)93) 6pk + 5000pts = $169 ($28.17/bt)
• Bests Bin 1 Shiraz Great Western 2017 (CM(WF)93) 12pk + 8000pts = $220 ($18.33/bt)

 

[QF WP]

Another email giving bonus QFF points and throwing in some wine:

Achieving cult status in an amazingly short amount of time, this Halliday 5 star-rated McLaren Vale winery, Ministry of Clouds, has delivered another stunner - the Tempranillo Grenache 2017. Enjoy a truly outstanding wine, rated 95 Halliday points, for only $27.99 a bottle in a case of six with 6,000 bonus Qantas Points* to get you flying sooner.

PIcked one up for clients and another for me (utilising my $25 birthday promo code when spending more than $100). 13K points earned spending $310.88

 

[QF WP]

Ended up with Woodlands Cabernet Merlot and Heirloom Kings Garden SGM - I have enough straight Shiraz's. 20K bonus + 1,782 standard points for $594.

My deliveries have arrived safely this morning - for the first time, the points (21,782) aren't already in my account

Still the points haven't hit my account, so when my latest buys landed in my office just now, I rang Qantas Wine. OMG , what a debacle. Got the Philippines Call Centre, with a lady who was either training or clueless (didn't know the difference between my QFF membership name and my company name - which is the first line of delivery address of the wine purchases). I was about to ask for a supervisor, then it clicked for her. Confirmed the purchase but gave me the "you may need to wait the full 6 weeks" rigmarole.

"Oh please dear Lord, you can't process manually? "I asked....

'No, because it may mean you get double the points."

Well that would be recompense for having to make this call .

Now owed 34,790 QFF points (21,782 + 13,008 from today). Which will post first?

 

[Catweazle]

If you don't need the points, then they still seem available for $25/$20 elsewhere

Otherwise perhaps also consider these after $50 off:

• Teusner Joshua Grenache Mataro Shiraz 2018 (GW94) 6pk + 5000pts = $115 ($19.17/bt)

Yes, I like this one. Awesome idea!

 

[Rug]

Still the points haven't hit my account, so when my latest buys landed in my office just now, I rang Qantas Wine. OMG , what a debacle. Got the Philippines Call Centre, with a lady who was either training or clueless (didn't know the difference between my QFF membership name and my company name - which is the first line of delivery address of the wine purchases). I was about to ask for a supervisor, then it clicked for her. Confirmed the purchase but gave me the "you may need to wait the full 6 weeks" rigmarole.

"Oh please dear Lord, you can't process manually? "I asked....

'No, because it may mean you get double the points."

Well that would be recompense for having to make this call .

Now owed 34,790 QFF points (21,782 + 13,008 from today). Which will post first?

Same problem here got the company line of 6-8 weeks as is stated in terms and conditions.

 

[Silvia]

Same here, still waiting for 8k points. Interestingly enough, I had ordered a previous batch the week before and the points posted 5 days post purchase. The most recent batch during the bonanza has not come through. 2 weeks and zilch points into my account yet...

 

[QF WP]

Same here, still waiting for 8k points. Interestingly enough, I had ordered a previous batch the week before and the points posted 5 days post purchase. The most recent batch during the bonanza has not come through. 2 weeks and zilch points into my account yet...

Similar, my order on 5 July (didn't keep emails showing delivery date) - I got the points (including bonus) on 10 July. Order on 25 July is missing and order on 2 August delivered today.

Methinks their system has taken a turn for the worse. That's fine - no purchases until they fix it. Every email they send, I'll return with that comment. See if anybody cares about sales...

 

[Silvia]

Interestingly, I just got an email from Qantas Wine "wanting to check in". Last time I bothered to complete the 2 min survey complaining on the inconsistency of slow posting of points and got feedback from the manager and consequently my points short after.

Well, just completed the survey saying "yes I know the 6 week waiting period, but the inconsistency is brutal, I may try Virgin wines particularly after I got posted a $50 voucher from them (who knows how or why I got that voucher mailed to my postal address)". Let's wait and see if I get a similar response to last time with a prompt follow up and points posting, otherwise, I am also black listing them.

 

[N860CR]

Sounds like a lot of this has been offshored. Such a shame.

The person I spoke to on the phone sent me the most condescending email I’ve received for a while as a “followup”, so I’m guessing they are KPI ticking and just responding with a copy and paste to any negative survey responses. Was once a great service!

 

[Rug]

Sounds like a lot of this has been offshored. Such a shame.

The person I spoke to on the phone sent me the most condescending email I’ve received for a while as a “followup”, so I’m guessing they are KPI ticking and just responding with a copy and paste to any negative survey responses. Was once a great service!

Maybe if your name was Alan Joyce it would be the opposite.

 

[Silvia]

Well surprise surprise points have been posted today

 

[Rug]

Well surprise surprise points have been posted today

Same here

 

[QF WP]

Same here . They must know who we are

 

[Rug]

Same here . They must know who we are

I hope not

 

[BillytheFIsh]

I placed and order after COB yesterday and the points have already hit my account.

 

[Silvia]

This makes me wonder whether they will start doing fortnightly posting of points. Hard to follow the logic with the inconsistency!

 

[QF WP]

QF Wine - consistently inconsistent like it's parent

 

[Strikes]

Likewise had the joy of having to speak to their offshore call centre. Probably the most frustrating thing, as others have mentioned, is the poor call quality - I could hardly hear them. Also got sent a follow up feedback survey and gladly gave this feedback.