Received this promotion in my inbox in November and activated it straightaway. The 'bonus' points were supposed to be awarded by 16 Feb.
I've chased Virgin Money (which is really Citibank) and they say they are 'investigating' as none have been posted. They also said that the issue has been 'escalated.'
In my last conversation, which always seems to end up in a Service Centre somewhere in Phillipines, they said that they were having 'problems with the promotion' and 'should' be awarded by the end of April. However they weren't that convincing AT ALL!
Just wanted AFF to be alert to dodgeY promotions which Citibank seem to promise but fail to deliver on and also ask for any suggested advise. I don't want to have to complain to Virgin Money, ACCC, Banking ombudsman or whoever, but can see that it won't otherwise get sorted anytime soon. It's probably just me that finds these promotions annoying when they don't deliver what they've promised.