What kind of **** process is this?
Agent
I can go ahead and process the request for Bassinet seats for you.
Can I please have your full name/s, flight details (destination and date of travel) and booking reference?
Me
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Can the seats that contain bassinets be reserved now? Ie 1AB or 1JK
Agent
Perfect. Thank you. Bassinet seats can only be requested however it will need to be confirmed at the airport when you check-in.
Shall we proceed?
Me
Can the seats be assigned to us now?
Agent
Bassinet seats are unable to be reserved it can really be confirmed only when you check-in.
Me
That's disappointing, how are they allocated on check in?
Agent
When the request for Bassinet seat is already made, during check-in you will have the Bassinet seats when it is confirmed.
Me
Would I need to check in early then?
Agent
You can check-in within 24 hours prior to departure date.
Through Manage Your Booking.
Me
So if i use online checkin the system will have us assigned to a bassinet seat?
Agent
It will still depend if it will be confirmed.
Me
What is the confirmation process?
Agent
The seat that will be allocated for you would be the Bassinet seat already.
Me
But it is only allocated on check in? That's confusing
Agent
Yes, since it will need to be confirmed with our airport staff.
Me
So if I use online check in normally the process includes selecting a seat?
Agent
When you check-in you will have an automatic allocated seats.
Me
But you said airline staff need to confirm the seats?
Agent
Yes, that is correct.
Me
So it's allocated on check in and then reconfirmed by an airport staff?
Agent
Yes, that is correct.