clipped_wings
Established Member
- Joined
- Feb 7, 2016
- Posts
- 1,109
You just can't trust anyone these days. Delta has just managed to pull a shifty on us and our Grand Plan to attain Velocity Platinum.
The story so far.........
Husband is Velocity SG and our upcoming VA USA trip will leave him 2 sectors and 100 SC short of WP. During planning, we decided to secure Delta flights from LA to Chicago First Class, as our Route 66 driving trip starts from the Windy City. The carefully researched booking was made as LAX-SLC-ORD and the multi sector DL metal would ensure compliance with Velocity under it's alliance and carry Mr Clipped all the way to Platimum. Total was around AUD$1400 for both of us.
Delta has since decided to swap out aircraft for one sector and we now have a SkyWest CRJ900 instead of the Delta A319 we booked. And the previous DL725 flight number on their website (and our itinerary) has morphed into DL3708, but fare rules show it as OO3708.
We did receive a one time online notification from Delta, saying we could change the booking without penalty if it meant the amended flight delayed our itinerary by more than 1 hour (which it doesn't). But I appealed to Delta that it all counts for nothing if we fly SkyWest. They wanted to sting me with an extra US$2400 to change the booking back to a dedicated DL one.
Now, in case kiddies are reading this, let's just say I politely told them that their booking may be better off in a different and very dark place.
Another First World problem I know, but it's irritating to spend all that time making the right choices, only to have them pulled out from under you. An alliance isn't an alliance if they move the goalpost mid-game.
The story so far.........
Husband is Velocity SG and our upcoming VA USA trip will leave him 2 sectors and 100 SC short of WP. During planning, we decided to secure Delta flights from LA to Chicago First Class, as our Route 66 driving trip starts from the Windy City. The carefully researched booking was made as LAX-SLC-ORD and the multi sector DL metal would ensure compliance with Velocity under it's alliance and carry Mr Clipped all the way to Platimum. Total was around AUD$1400 for both of us.
Delta has since decided to swap out aircraft for one sector and we now have a SkyWest CRJ900 instead of the Delta A319 we booked. And the previous DL725 flight number on their website (and our itinerary) has morphed into DL3708, but fare rules show it as OO3708.
We did receive a one time online notification from Delta, saying we could change the booking without penalty if it meant the amended flight delayed our itinerary by more than 1 hour (which it doesn't). But I appealed to Delta that it all counts for nothing if we fly SkyWest. They wanted to sting me with an extra US$2400 to change the booking back to a dedicated DL one.
Now, in case kiddies are reading this, let's just say I politely told them that their booking may be better off in a different and very dark place.
Another First World problem I know, but it's irritating to spend all that time making the right choices, only to have them pulled out from under you. An alliance isn't an alliance if they move the goalpost mid-game.