DJ status credits on Delta-coded portions of V Australia flights?

[notmensa]

Hi,

I'm about to book a trip using V Australia from Sydney to Salt Lake City. The LAX-SLC portion is on DL metal.

The DJ site says I'll get Velocity status credits for those flights booked as part of a V Australia booking. Has anyone done this and confirm that they got the status credits for the DL flights?

Many thanks,
Emma

 

[serfty]

Looks like no-one here has that experience.

 

[straitman]

Hi,

I'm about to book a trip using V Australia from Sydney to Salt Lake City. The LAX-SLC portion is on DL metal.

The DJ site says I'll get Velocity status credits for those flights booked as part of a V Australia booking. Has anyone done this and confirm that they got the status credits for the DL flights?

Many thanks,
Emma

I'll ask my daughter to have a look at this for you and see if she can answer your question. In 2009 they went BNE-LAX-MCO with V Australia and Delta so it is a close enough equivalent for what you are after.

 

[jakplus1]

Hi... I'm the Daughter!!!

We didn't get any status credits for our DL flights...

We got Status Credits for BNE-LAX and then on the way home LAX-MEL

 

[notmensa]

I'll ask my daughter to have a look at this for you and see if she can answer your question. In 2009 they went BNE-LAX-MCO with V Australia and Delta so it is a close enough equivalent for what you are after.

Thanks Bill. I was just looking at the LAX-MCO connection!

Cheers,
notmensa

 

[crazydave98]

I'm about to book a trip using V Australia from Sydney to Salt Lake City. The LAX-SLC portion is on DL metal.

The DJ site says I'll get Velocity status credits for those flights booked as part of a V Australia booking. Has anyone done this and confirm that they got the status credits for the DL flights?

Emma where on the website does it say you get SCs for flights on DL metal? It is certainly planned that under the proposed joint services agreement with DL this will be the case, but the Velocity website clearly indicates that at present only points (no SCs) are awarded. Velocity - airlines

cheers
CrazyDave

 

[jjsyd]

CrazyDave,

There is a line on the DL page which reads "If flying Delta via a connecting V Australia flight, check the earn rate here". This takes you to the VA page. Based on that it would seem that the DL portion of a VA ticket should earn points and SC's at the same rate as VA.

Hopefully the JSA is sorted out soon... I just booked some DL flights to LAX yesterday!

Cheers,
jjsyd

 

[Gremlin]

CrazyDave,

There is a line on the DL page which reads "If flying Delta via a connecting V Australia flight, check the earn rate here". This takes you to the VA page. Based on that it would seem that the DL portion of a VA ticket should earn points and SC's at the same rate as VA.

I had interpreted that as jjsyd did, that is if it was booked as part of a connecting V Australia flight you would earn status credits as per the VA policy. However, if I were to book a DL flight on a separate booking to my VA flight, I'd be eligible to earn points but not SCs.

Is that not right?

EDIT: So I'm taking Mrs Gremlin and the mini-Gremlins to the US later this year. I'm flying into MCO and have a VA T fare flight BNE to LAX connecting to a DL T fare flight from LAX to MCO. I'd read this as 0.25 points and 0.25 status credits per mile for both flights as it was on a connecting VA flight.

Or is it 0.25 points and 0.25 status credits per mile for the VA BNE-LAX leg and 0.5 points and no status credits (as the DL earn table shows T fare type earning 0.5 points per mile) for the LAX-MCO leg?

 

[crazydave98]

I had interpreted that as jjsyd did, that is if it was booked as part of a connecting V Australia flight you would earn status credits as per the VA policy. However, if I were to book a DL flight on a separate booking to my VA flight, I'd be eligible to earn points but not SCs.

Is that not right?

I checked this with our head of alliances and my advice stands. sorry, but SCs on DL come only after we get the joint services going.
cheers
CrazyDave98

 

[oz_mark]

I had interpreted that as jjsyd did, that is if it was booked as part of a connecting V Australia flight you would earn status credits as per the VA policy. However, if I were to book a DL flight on a separate booking to my VA flight, I'd be eligible to earn points but not SCs.

Is that not right?

I can see why you would interpret it that way - quite poorly worded, as it does seem to imply something different for a connecting flight.

 

[Gremlin]

I checked this with our head of alliances and my advice stands. sorry, but SCs on DL come only after we get the joint services going.
cheers
CrazyDave98

Fair enough, but I do think the website is a bit ambiguous given the link from the DL earn page back to the VA earn page for connecting flights. What does that mean for points earning with the DL T fare booked as a connecting flight? Is it attributed the earn rates under the VA page given it's a connecting flight (0.25 points per mile) or the DL page (0.5 points per mile) on the website?

 

[notmensa]

It's very misleading. I did a dummy booking on the VA site. One of the last pages has a link about calculating how many points the flight will earn - and this takes you to the VA page as well.

The Velocity site needs to be clearer that the flights operated by other carriers may earn points and SCs at different rates. Yes it's buried in the Velocity T&Cs (Section 13) but even that's ambiguous.
Velocity - Terms & Conditions

I have to ask then... what is the value of booking VA PE fares that go beyond LAX?
On Delta - no SCs at all.

On VX - how do you calculate it using the info on the Velocity site? On the VA page, it says a VA Premium deal fare can be booked in classes W,S,R,O (though the VA site doesn't tell you which fare class the bookings are in).

On the VX page, it has the following:
VX O,W earn at 1 SC per mile.
VX S earns 0.5 SCs per mile!
VX R isn't listed.

Does this mean I could earn just 0.5 sc/mile on the VX segments of a VA PE fare??
I'm already starting to regret the VA/VX PE booking I made today. :-(

 

[notmensa]

I checked this with our head of alliances and my advice stands. sorry, but SCs on DL come only after we get the joint services going.
cheers
CrazyDave98

@CrazyDave - When does this happen? I called VA on Dec 30 to quote on an open jaw ticket for March 2011. I specifically asked if I would earn SCs on the Delta portions and was told yes as they were being booked as part of a VA ticket.

E.

 

[crazydave98]

It's very misleading. I did a dummy booking on the VA site. One of the last pages has a link about calculating how many points the flight will earn - and this takes you to the VA page as well.

The Velocity site needs to be clearer that the flights operated by other carriers may earn points and SCs at different rates. Yes it's buried in the Velocity T&Cs (Section 13) but even that's ambiguous.
Velocity - Terms & Conditions

I agree this is potentially misleading and needs better clarity in the wording - will take it up with the web team.

I have to ask then... what is the value of booking VA PE fares that go beyond LAX?
On Delta - no SCs at all.

correct for the present

On VX - how do you calculate it using the info on the Velocity site? On the VA page, it says a VA Premium deal fare can be booked in classes W,S,R,O (though the VA site doesn't tell you which fare class the bookings are in).

On the VX page, it has the following:
VX O,W earn at 1 SC per mile.
VX S earns 0.5 SCs per mile!
VX R isn't listed.

Does this mean I could earn just 0.5 sc/mile on the VX segments of a VA PE fare??
I'm already starting to regret the VA/VX PE booking I made today. :-(

The source of confusion here is that the VX page you refer to is for standalone bookings made directly with VX. When you book a connecting ticket with VA, the codes do not necessarily line up. For example booking a W fare on VA may map to O class on VX (made up example only). Conversely booking an S class on VA doesn't mean you will be booked in S class on VX. From memory, booking VA PE connecting to VX will get you VX's Main Cabin Select product which earns 1 SC per mile. Will consider how to make this clearer on the website.

 

[crazydave98]

@CrazyDave - When does this happen? I called VA on Dec 30 to quote on an open jaw ticket for March 2011. I specifically asked if I would earn SCs on the Delta portions and was told yes as they were being booked as part of a VA ticket.

E.

We are waiting on US regulatory approval for the joint services but can't say I would be hopeful that it would be approved and implemented in time for March sorry.

The Guest Contact Centre got it wrong which I will take up with them. Can you please contact Guest Relations via website pointing out that you made a booking based partly on incorrect information provided by the Guest Contact Centre and I will follow up internally to see that some suitable form of recompense is made.

cheers
CrazyDave98

 

[crazydave98]

Can you please contact Guest Relations via website pointing out that you made a booking based partly on incorrect information provided by the Guest Contact Centre and I will follow up internally to see that some suitable form of recompense is made.

Emma
I am advised that Guest Relations response times are currently longer than normal due to mopping up from the IT outage and dealing with QLD floods - feel free to PM me with details directly.

cheers
CrazyDave98

 

[notmensa]

@CrazyDave98 - thanks for getting onto this so quickly. I've sent you a PM and also sent an email to Velocity.


Based on what's been said here and on the Velocity site, it seems DL and VX sectors of a VA ticket accrue points and SCs as if they were stand alone bookings.

Interestingly, the VA PE Deal Fare itinerary I got from the VA call centre (SYD-MEL-LAX-MSP-IAH // IAH-ATL-LAX-MEL) showed:
IAH-ATL and ATL-LAX in U (earning 0.5 point / mile)
LAX-MSP & MSP-IAH in H (1 point/ mile).

I didn't ask about the alternatives through SLC.


notmensa

 

[crazydave98]

I checked this with our head of alliances and my advice stands. sorry, but SCs on DL come only after we get the joint services going.
cheers
CrazyDave98

Sorry folk but I got this wrong and now stand corrected.

Velocity members can earn Status Credits on Delta Airlines flights if the marketing airline is VAustralia which means that you will need to book the Delta Airlines flight through VAustralia and although you will be flying on a Delta Airlines plane, you will have a VAustralia flight number.

Delta flights which are booked directly through Delta Airlines with a Delta Airlines flight number earn Reward Points but not Status Credits. Once the alliance is approved, all flights on Delta will be eligible for SCs.

We regret that when booking a VA codeshare flight operated by DL, the online reservation system does not show the fare letter codes which would define how many Status credits you earn per mile. Unfortunately, to get the fare class, you will need to contact the VAustralia Contact Centre after making the booking and they should be able to let you know. Once you get the fare class, you can then go back to the Velocity website and calculate the Status credits earned based on the table.

cheers

CrazyDave98

 

[Gremlin]

Sorry folk but I got this wrong and now stand corrected.

Velocity members can earn Status Credits on Delta Airlines flights if the marketing airline is VAustralia which means that you will need to book the Delta Airlines flight through VAustralia and although you will be flying on a Delta Airlines plane, you will have a VAustralia flight number.

CrazyDave, now I'm really confused?!? I've booked flights BNE-MCO thru the VA call centre with BNE-LAX on VA metal and LAX-MCO on DL metal and my V Australia ticket only shows a DL flight number for the LAX-MCO leg (not a VA flight number).

 

[crazydave98]

CrazyDave, now I'm really confused?!? I've booked flights BNE-MCO thru the VA call centre with BNE-LAX on VA metal and LAX-MCO on DL metal and my V Australia ticket only shows a DL flight number for the LAX-MCO leg (not a VA flight number).

My understanding is that if it is an interline flight (as opposed to codeshare carrying the VA code) then SCs are not awarded.