Did the ground staff lie to me?

[spudwa]

My wife and I flew from Perth to KL the other day on Malindo. We were going to connect to a Malindo flight to Sri Lanka but our plane was too late. Our first flight was re-timed??? for 40 minutes later than when we bought the ticket but as we had 2 hrs in KL we didnt worry, but at the airport the plane was later and later. When the departure got to 2 hrs late mark I asked the ground staff if we would make our connection and they happily replied that the plane to KL was the same plane as the plane to Colombo. When we got to KL the Colombo plane had left 5 minute's before! Both planes were actually on the ground together for 10 minutes according to flightaware. My question is did the ground crew deliberately lie to me or did they not know which plane would go to Colombo?

 

[ermen]

Me thinks they were lying.
Don't think they would know where the plane is off to next.

 

[oz_mark]

Impossible to know. It may well have been scheduled to continue on, and got substituted.

 

[Pleb Status]

FR24 regularly shows the upcoming schedule for various aircraft. A VA example below.



Assuming the same information is available for OD (publically or privately), the ground staff may have been correct at the time (with the information at hand) but as the flight became further delayed OD changed aircraft for the following sector, which you would expect at their home airport and the magnitude of the delay

Not everything is a conspiracy...

Edit - A quick flick through FR24 shows that the aircraft from OD152 PER-KUL regularly proceeds onto CMB as OD185.

 

[ozbeachbabe]

Me thinks they were lying. Don't think they would know where the plane is off to next.

I don't think they were lying but I can see how you would jump to that conclusion. If they were going to lie they could've just said something like "don't worry the plane will hold for you."

Most airport staff can find out what flight a particular aircraft rego will operate next. Contract staff or ground handlers may not know how to look up that info nor have access to that info.

Impossible to know. It may well have been scheduled to continue on, and got substituted.

Those were my immediate thoughts. Once the delay blew out they then subbed it for another aircarft.