How long do you think is acceptable to hear a response to a customer complaint? A number of weeks back I experienced a very distressing incident that I won't detail pending a response from Virgin.
The thing is I submitted my feedback on the 30th and still have not had a response.
As a Gold member on the verge of Platinum and a stout advocate of Virgin I really am becoming dismayed.
What's others experience with response times?
The thing is I submitted my feedback on the 30th and still have not had a response.
As a Gold member on the verge of Platinum and a stout advocate of Virgin I really am becoming dismayed.
What's others experience with response times?