Wwyd
It's not a big deal but wasn't utterly impressed by their reply
Applied for anz black
Follow up to send payslips and bank acc
(can't remember if there was two separate follow ups or the single one)
Quite a quick approval, cards arrived promptly Happy
Use it once it twice straight away, fairly small amounts Two days later, stopped working
Called anz 7 times in a day First 6 either got transferred to wrong department, answering machine, Philipino call centre who couldnt work put what was going on, cut off.
Finally get put through to fraud department. Got told my card stopped for fraud.
Get told they're not sure why. Got put throgh to senior member.
Get told there was possibly something fraudulent about my application in particular income and thye needed to see My bank account
My initially reply was wtf is going on. Why would you not do the basic check of verifying income before sending the card out.
Oh we need you to send in your accounts or you may be charged with fraud. I need to put you throguh to supervisor .
Supervisor comes on, and says they csnt elaborate on what part of my application was fraudulent.. Followed by sometimes we send out approvals of credit cards before we verify income.!!
Told them it was the most ludicrous thing ive heard to send out cards before veriyfing! also let them know about it given that I had already provided my bank account details.
Oops, I'm really sorry, I see that we do have your bank account information here that you provided. i will unblock your card and it will be ready to use in about 24 hours
At this point I'm still flabbergasted that they wouldn't even verify income and send cards out
I was just going to let it go at this point.
I asked for a good will gesture and they said cannot do, followed by "oh we are actually doing you favour by stopping your card for security purposes"
This got me very angry
Tldr: not really the end of the world, but being told they were doing me a favour doesn't sit well with me, quite embarassing having my card not work twice in a shop
It's not a big deal but wasn't utterly impressed by their reply
Applied for anz black
Follow up to send payslips and bank acc
(can't remember if there was two separate follow ups or the single one)
Quite a quick approval, cards arrived promptly Happy
Use it once it twice straight away, fairly small amounts Two days later, stopped working
Called anz 7 times in a day First 6 either got transferred to wrong department, answering machine, Philipino call centre who couldnt work put what was going on, cut off.
Finally get put through to fraud department. Got told my card stopped for fraud.
Get told they're not sure why. Got put throgh to senior member.
Get told there was possibly something fraudulent about my application in particular income and thye needed to see My bank account
My initially reply was wtf is going on. Why would you not do the basic check of verifying income before sending the card out.
Oh we need you to send in your accounts or you may be charged with fraud. I need to put you throguh to supervisor .
Supervisor comes on, and says they csnt elaborate on what part of my application was fraudulent.. Followed by sometimes we send out approvals of credit cards before we verify income.!!
Told them it was the most ludicrous thing ive heard to send out cards before veriyfing! also let them know about it given that I had already provided my bank account details.
Oops, I'm really sorry, I see that we do have your bank account information here that you provided. i will unblock your card and it will be ready to use in about 24 hours
At this point I'm still flabbergasted that they wouldn't even verify income and send cards out
I was just going to let it go at this point.
I asked for a good will gesture and they said cannot do, followed by "oh we are actually doing you favour by stopping your card for security purposes"
This got me very angry
Tldr: not really the end of the world, but being told they were doing me a favour doesn't sit well with me, quite embarassing having my card not work twice in a shop
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