Computer outage causing delays for BA worldwide

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BA Computer Systems crash across the world

Home | Daily Mail Online

British Airways computer systems have crashed across the world, sparking massive queues and chaos at British airports. Furious passengers are complaining of 'huge queues' at check-in and added that they cannot use the website or the app - which is causing them to miss their flights. Fliers stuck in the US, Rome, Belfast, Lisbon and at Heathrow Airport among other places vented that they were had been waiting on their planes for more than two hours. They spoke of 'disgraceful' customer service as staff gave out 'no information', while others warned that it was 'carnage' and warned others to stay away from airports. The airline said it was 'experiencing a global system outage' and added it was 'working to resolve the problem as quickly as possible'. It was unclear whether cyber hackers could be behind the outage.


The airline said it was 'experiencing a global system outage' and added it was 'working to resolve the problem as quickly as possible'.

Read more: http://www.dailymail.co.uk/news/art...se-customers-facing-delays.html#ixzz4iHWdXWaK
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Re: BA Computer Systems crash across the world

Lucky for son and partner who just arrived in England literally minutes ago but on Emirates.
 
Re: BA Computer Systems crash across the world

Well it must have recovered as I have just been online calculating how I will make OWE on BA.
 
Re: BA Computer Systems crash across the world

BA said a 'power supply issue' was the reason why all flights from Heathrow and Gatwick were cancelled for the rest of the day. Chief executive Alex Cruz said the crash, which caused mayhem at airports around the world, affected all check-in and operational systems. BA operates hundreds of flights from the two London airports on a typical day, and both are major hubs for worldwide travel. Passengers have complained of being 'abandoned' at airports by staff. 'All the BA staff have disappeared!

British Airways apologise to customers facing delays | Daily Mail Online
 
Re: BA Computer Systems crash across the world

BA have duty of care to deal with via EU261/20094 - they must feed and house affect PAX irrespective of the cause.

As for the 'compensation' part of of this, I am sure many will be looking closely at the term "Extraordinary Circumstances" and it's exact meaning.
 
Re: BA Computer Systems crash across the world

I am assuming that if EU regulations exclude compensation any extra cost to pax (e.g. accommodation) would be covered by travel insurance?
 
Re: BA Computer Systems crash across the world

The BBC is currently reporting majority of services will be running on Sunday UK time.
 
Re: BA Computer Systems crash across the world

I have friends who had a flight from T5 yesterday. And they reported going nowhere and trying to find a hotel to stay overnight. Haven't heard any more so far.
 
Re: BA Computer Systems crash across the world

WOW what a mess this is going to cost BA millions.

I really feel for those with young children and stranded would be so hard.

One would think that they would have some sort of manual back up system that they could have utilised to get some flights moving.
 
They outsource their IT.

And;
The company's chief executive Alex Cruz had said it was believed "the root cause was a power supply issue".
Click to expand...

Apparently no-one noticed that the power plug had been kicked out.
 
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BA cancellation chaos

As is widely reported BA cancelled all flights yesterday. The problem is far from resolved. Many flights are being cancelled today, Sunday. The queues at LHR Are horrendous with no priority queue for premium pax or FF until now, i.e. 4 hours after started queueing.
Absolutely no information provided this morning about anything. No food (despite the legal requirement) and water not made available that much. Staff are not able to provide any information, some just walk away and most don't seem to know what is happening or what the pax should do. It is not possible to rebook on line and the queues are static.
It is hard to believe that an airline can grind to a halt based in one computer. The response has been an absolute disgrace in terms of no information, not enough staff to rebook and no one knows what is happening. Many were just abandoned yesterday and there were very thin mattresses on the floor this morning. Things today are an omnishambles.
BA: this is an absolute disgrace and no way for any business to treat customers, let alone one that claims to offer a premium experience.
Also very sad to see a once great airline be so abysmal.
 
mrs.dr.ron said:
British Airways faces a record-breaking £150 MILLION compensation pay out for passengers stranded by IT meltdown amid warnings chaos could last for days

Home | Daily Mail Online
Click to expand...

Yes! Unlike here, those interfering bureaucrats in Brussels have passed laws enforcing compensation if airlines do not uplift passengers or cause delays of more than 3 hrs. Compensation starts at €250 plus full refunds of fares or reticketing. Bring on Brexit! No more of those Euros interfering in good British businesses!
 
Duty of care costs are guaranteed by EU regulation regardless of cause.

"Compensation" may also be payable if BA cannot prove "Extraordinary Circumstances".
 
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