Compensation offered - accept?

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Boris spatsky

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So i complained to Virgin online after my bags failed to make it to destination for the 4th time in 4 months (all domestic legs, some in J).

Platinum line rang on Monday - she was very apologetic, and then after 10 minutes of chatting asked 'so are you requesting compensation?' I wasn't ready for this question, so answered no, just that i was frustrated etc etc.

Now, what should i have said? 'Yes, 20,000 pts or i walk to QF.' I don't think there was a polite answer to her question to be honest.

No compensation to date, by the way (thought it might be points in the account possibly).

What would you have said?
 
To me, it seems a bit rude of her to ask.
Either offer something or don't mention it.

I would hopefully ask what's on offer, but would probably actually do the same as you and say no if put on the spot like that.
 
After numerous dealings with VA over the last year with a variety of issues....they have been quick to offer for me

I would call back, explain again and say "I have been a loyal Platinum customer...I have moved all my business from QF to you as I believe you are the premium airline to fly with ,but it's time like these when I am really considering going back....there must be something you can offer as a good will gesture for all the inconvenience I have been caused"

Providing of course, you have been a good customer and you have booked a lot of travel/future travel with them.
 
I had essentially the same baggage issue with QF (~same number of times in same period). I only requested an amenity pack on the night, and some money for a suit rental when they still weren't there in the morning. They told me they weren't obliged to offer anything and therefore wouldn't. Needless to say I've moved to VA.

In your case I would have just said "I do believe some arrangement would be appropriate" and leave the details back in their court.

I'm also thinking it may also just be a box she has to tick before she can actually offer you something (i.e. perhaps they aren't allowed to offer compensation unless the passenger requests it).
 
I'm also thinking it may also just be a box she has to tick before she can actually offer you something (i.e. perhaps they aren't allowed to offer compensation unless the passenger requests it).

The times I have been offered compensation I have not had to ask, the compensation has also only ever come in the form of a travel bank credit
 
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