Boris spatsky
Established Member
- Joined
- Oct 8, 2010
- Posts
- 1,860
So i complained to Virgin online after my bags failed to make it to destination for the 4th time in 4 months (all domestic legs, some in J).
Platinum line rang on Monday - she was very apologetic, and then after 10 minutes of chatting asked 'so are you requesting compensation?' I wasn't ready for this question, so answered no, just that i was frustrated etc etc.
Now, what should i have said? 'Yes, 20,000 pts or i walk to QF.' I don't think there was a polite answer to her question to be honest.
No compensation to date, by the way (thought it might be points in the account possibly).
What would you have said?
Platinum line rang on Monday - she was very apologetic, and then after 10 minutes of chatting asked 'so are you requesting compensation?' I wasn't ready for this question, so answered no, just that i was frustrated etc etc.
Now, what should i have said? 'Yes, 20,000 pts or i walk to QF.' I don't think there was a polite answer to her question to be honest.
No compensation to date, by the way (thought it might be points in the account possibly).
What would you have said?