Interesting argument "not met expectations", when those factors are on fairly precise details in the product description. Thats probably why that didnt fly with them. If looking for some freebies, then one needs to find something thats not so obvious.
The product does have a couple of shortcomings for me personally:
1. Additional cards are same number, there is no way to tell which card was used for a transactions. However this will affect all Commbank credit cards. AFAIK all other banks now make additional cards a unique number and indicate this online.
2. i opted for the minimum limit of $6k which is inadequate to cover monthly spending of =>$2500. I always need to manually inject funds about 2 weeks early. This should have been obvious to me when applying so that was a bit dopey of me.
The one thing that keeps me in the game is the travel insurance, as i always buy my tickets with points. Now I have a rather large Travel insurance claim for lost luggage to make. If
covermore is reasonable, then this card is definitely a keeper, if they are not, then that will be the dealbreaker.