Citibank ATM Vietnam issue?

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PLANT

Established Member
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Jan 23, 2005
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3,349
Hi all
Have family in hanoi.
Citi debit card loaded with cash.
Called Citi before leaving.
Put in Citi ATM and would not read card?
Put in hbsc ATM transaction invalid please remove card?
This card worked in Europe no issues?
Valid to 2017.
Leaving for boat trip tomorrow and then moving down south...
Suggestions?
How do you contact Citi with no mobile? Hotel will charge a fortune to use landline phone to call them?
Has backup CBA ATM card
Fees bad right?
 
Here are the contact details for Citibank in Vietnam:

https://www.citibank.com.vn/english/footer/contact_us.htm
[h=3]General Enquiries
CitiPhone at (84 8) 3521 1111 (84 8) 3521 1111 for enquiries, submitting a Complaint, a Compliment or General Feedback.[/h]
That number should be cheap from your hotel as it's local, but might not be manned 24/7.

If you have internet access you could log onto your Citibank account and send them a message through the secure message service. Be sure to tell them what the problem is, and request a phonecall asap on a number they can reach you on there. I wouldn't think you'd get a response for at least 24h though.

You might be better off going to a local 7/11 right now and buying an international calling card or a SIM with international credit and just ringing them on the number on the back of your card. Their international aussie emergency line is: +61 2 8225 0615
 
Not to do with Citibank but I did have an incident in Egypt a few years back where my (Commonwealth) card wouldn't work in any ATM that I could find in an entire town (5 or 6 different brand ATMs). I spent a fortune on phonecalls to CBA to try and sort it out and they kept telling me there was no problem. Went to the next city, and the card worked again. No explanation.
 
If you have time tomorrow you could visit their Hanoi branch:
Citibank, N.A., Vietnam,
Ha Noi Branch

International Center,
1st Floor, 17 Ngo Quyen Street,
Ha Noi, Vietnam.
Operating Hours: 8:30 AM - 05:30 PM


They probably won't be able to tell you what's wrong with the card (or fix it), but you *might* be able to withdraw money over the counter showing them your card and passport.
 
Appreciate the help.
I just rang Citi bank here for them. Got clear English assistance that said use hotel phone, ask for operator, make collect call to Australian number and they can tell why the card did not work from useage history. This is a 24/7 service.
 

So famiy rang Citibank from collect call(overseas) and they told them that they needs their mobile on them to verify they were who they said they were.....

I knew this is BU*****.
I rang Citi today and they can verify without mobile phone on them!
NOT HAPPY JAN!

They did not go to bank due to Cruise schedule time....

Then the bloody ATM in Hanoi airport is OUT OF ORDER!
 
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Family finally got on to citibank and was informed the saving account was not attached to the debit card....WTF
Even though they checked everything with Citi before they left.
Told 24hrs should be fixed.
Grrrrrrr
 
Family finally got on to citibank and was informed the saving account was not attached to the debit card....WTF
Even though they checked everything with Citi before they left.
Told 24hrs should be fixed.
Grrrrrrr

Thats why I always make sure I withdraw $20 from an ATM a few weeks before I leave aus, so I have time to fix up any issues. (often my account goes inactive if I haven't touched it for 6 months)
 
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I set up a recurring $1 deposit from my main account. I'm away more than every 3 months, but it's just in case.
 
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