Cathay cancelled flight 2 night forced stopover at HKG - Rebooking options?

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Cathay Pacific have brought forward my ADL to JFK flight by two days making me stopover in HKG for 2 nights. Looks like they have cancelled a number of ADL flight. Will Cathay pay for accomodation? Will they reroute via Melbourne eg Qantas from Adl to Mel then Cathay from Mel to HKG/JFK? Ideas strategies please so we are not left $100's out of pocket.
 
Who did you purchase the ticket from?

Work out what flight alternatives work for you and discuss with them.

Status and class of travel will also come into play.

Good luck and please let is know the outcome.
 
Who did you purchase the ticket from?

Work out what flight alternatives work for you and discuss with them.

Status and class of travel will also come into play.

Good luck and please let is know the outcome.
Both tickets business.

One directly through cathay as paid ticket.
1 QF award

Makes it more tricky I know.
 
Cathay did this to me a couple of years ago. They wouldn’t pay anything but issued me with a letter of cancellation for me to claim on insurance and which was successful. Award seat through Qantas. To Adelaide as well.
 
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Cathay did this to me a couple of years ago. They wouldn’t pay anything but issued me with a letter of cancellation for me to claim on insurance and which was successful. Award seat through Qantas. To Adelaide as well.

Just rang both credit card and bought travel insurance companies neither will cover as journey has yet to commence. I sort of get sucking up one nights accomodation but two is a bit rich.

Off to ring them now
 
Just rang both credit card and bought travel insurance companies neither will cover as journey has yet to commence. I sort of get sucking up one nights accomodation but two is a bit rich.

Off to ring them now
TID covered ours and it was known before I left. I didn’t claim until I returned.
 
Just wanted to share outcomes.

1. Rang Cathay for my ticket, offered 2 nights accomodation or reroute via Mel or Syd. As expected would not touch other QFF ticket. They suggested to sort husbands ticket with QF and the they would then replicate what QF offered if we wanted reroute.
2. Qantas were terrible for my husbands QFF ticket Twice told they cannot communicate with Cathay and to suck up 2 day stopover. This was after being on hold for nearly an hour each time. Worringly they took e ticket number off the booking. Never got to the bottom of why they did that.
3. Finally on the 3rd go Qantas put an email request through to Cathay for reroute via Melbourne. So proposed itinerary is now ADL-MEL-HKG-JFK. ADL to MEL was on QF in J. Was told it could take a month to fianlise. Eticket from QF received 6 hours later.
4. Rang Cathay to get my flight sorted to replicate husbands itinerary. Took 15 mins but no dramas and still got ADL to MEL in J despite being told this might not happen.

So all in all good outcome, as we only leave Adelaide 3 hours earlier rather than 2 days. But honestly Qantas do test your patience and once again it's the poor suckers who are inexperienced in travel issues that lose out in these scenarios.
 
Just wanted to share outcomes.

1. Rang Cathay for my ticket, offered 2 nights accomodation or reroute via Mel or Syd. As expected would not touch other QFF ticket. They suggested to sort husbands ticket with QF and the they would then replicate what QF offered if we wanted reroute.
2. Qantas were terrible for my husbands QFF ticket Twice told they cannot communicate with Cathay and to suck up 2 day stopover. This was after being on hold for nearly an hour each time. Worringly they took e ticket number off the booking. Never got to the bottom of why they did that.
3. Finally on the 3rd go Qantas put an email request through to Cathay for reroute via Melbourne. So proposed itinerary is now ADL-MEL-HKG-JFK. ADL to MEL was on QF in J. Was told it could take a month to fianlise. Eticket from QF received 6 hours later.
4. Rang Cathay to get my flight sorted to replicate husbands itinerary. Took 15 mins but no dramas and still got ADL to MEL in J despite being told this might not happen.

So all in all good outcome, as we only leave Adelaide 3 hours earlier rather than 2 days. But honestly Qantas do test your patience and once again it's the poor suckers who are inexperienced in travel issues that lose out in these scenarios.

Agree. I wonder how many people just have to give up because they can’t deal with the complexities and just think they don’t have any other options. Good outcome for you and well done for persistence.
 
Just wanted to share outcomes.

1. Rang Cathay for my ticket, offered 2 nights accomodation or reroute via Mel or Syd. As expected would not touch other QFF ticket. They suggested to sort husbands ticket with QF and the they would then replicate what QF offered if we wanted reroute.
2. Qantas were terrible for my husbands QFF ticket Twice told they cannot communicate with Cathay and to suck up 2 day stopover. This was after being on hold for nearly an hour each time. Worringly they took e ticket number off the booking. Never got to the bottom of why they did that.
3. Finally on the 3rd go Qantas put an email request through to Cathay for reroute via Melbourne. So proposed itinerary is now ADL-MEL-HKG-JFK. ADL to MEL was on QF in J. Was told it could take a month to fianlise. Eticket from QF received 6 hours later.
4. Rang Cathay to get my flight sorted to replicate husbands itinerary. Took 15 mins but no dramas and still got ADL to MEL in J despite being told this might not happen.

So all in all good outcome, as we only leave Adelaide 3 hours earlier rather than 2 days. But honestly Qantas do test your patience and once again it's the poor suckers who are inexperienced in travel issues that lose out in these scenarios.

If only Cathay and Qantas were both in some kind of alliance or had some kind of partnership that would make communicating between the two easier and less burdensome for the passenger at at time of IRROPs.
 
1. Rang Cathay for my ticket, offered 2 nights accomodation or reroute via Mel or Syd. As expected would not touch other QFF ticket. They suggested to sort husbands ticket with QF and the they would then replicate what QF offered if we wanted reroute.

This is where CX was unhelpful.

What you should have acknowledged with CX is that you understand they cannot touch the QF award ticket... BUT... CX could release award inventory on any flight you wanted (they do this internally through their yield management department), that is added to the booking, and Qantas then re-issues the ticket with the new flights.

This is essentially what QF had to do by emailing CX to get a re-route. But you could have asked them to do that from the outset. Not good form on CX's behalf.
 
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