Card closure - annual fee or fee waiver? | Australian Frequent Flyer
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Card closure - annual fee or fee waiver?

Infrequent

Intern
Joined
Aug 9, 2016
Messages
77
Family members with DJ Amex (Plat) cards have asked me how long they can keep their cards before getting hit with the next annual fee - or if they can try for fee rebate?

I would normally take the "cancel before the anniversary of card approval" approach, but this is probably too conservative!

Any experience on getting fees waived these days (I understand that old-style points incentives are banned these days)?

Thanks!
 

opusman

AFF Supporter
Joined
Jun 27, 2006
Messages
5,435
The fee will post to the statement that closes off the day before their anniversary date. E.g. if they opened the card 1st June '18, the fee would post to the statement that closes 31st May '19.

In the past I've had the fee withdrawn after it had posted if I hadn't used the card in the following statement period.
 

Infrequent

Intern
Joined
Aug 9, 2016
Messages
77
Thanks for that ... they certainly don't make it easy! (On the site you can eventually find reference to the fee being charged "in the month of", and to actually cancel online rather than over the phone ... good luck finding the option they don't want you to select!)
 

theblank

Established Member
Joined
Aug 3, 2014
Messages
1,130
Any experience on getting fees waived these days (I understand that old-style points incentives are banned these days)?
all incentives to not close a credit card are banned. If you open with "I want to cancel" they must cancel.

So dont say "I want to cancel" and try your luck.
 

pangwen

AFF Supporter
Joined
Sep 19, 2010
Messages
294
all incentives to not close a credit card are banned. If you open with "I want to cancel" they must cancel.

So dont say "I want to cancel" and try your luck.
I had a strange one when I tried this with my Explorer. I said everything except the word "cancel" (e.g. "it's coming up to renewal time, I'm not sure I see the value, is there anything you can do to help etc. etc.), but they wouldn't budge. So, I just thought "why not, I'll just go ahead and cancel anyway, I'll clean up my credit limit a bit". Went through with the cancellation, the agent (seemed to have) processed it pretty quickly. Then she turns around and says "I can see you've been a long term customer. If you sign up again (to the same card) immediately, we can offer you bonus points" (ended up being about 70k points I think?). I agreed (naturally, since that was what I was angling for originally). I received a cancellation confirmation letter in the mail, which the agent told me to ignore. I didn't get another hit on the credit file though, which was good.
 

Infrequent

Intern
Joined
Aug 9, 2016
Messages
77
Where are you finding that? I can't seem to see it anywhere.
In the FAQs section of the general website, under Fees & Charges, the question "When do I pay my card's annual fee?"
with the answer "Your annual Card fee will be charged in the month when you first activate your Account. This will then be charged in the month of your Card Membership anniversary for each year of Card Membership following. "
 

jasonfungsing

AFF Supporter
Joined
Jun 18, 2018
Messages
123
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I had a strange one when I tried this with my Explorer. I said everything except the word "cancel" (e.g. "it's coming up to renewal time, I'm not sure I see the value, is there anything you can do to help etc. etc.), but they wouldn't budge. So, I just thought "why not, I'll just go ahead and cancel anyway, I'll clean up my credit limit a bit". Went through with the cancellation, the agent (seemed to have) processed it pretty quickly. Then she turns around and says "I can see you've been a long term customer. If you sign up again (to the same card) immediately, we can offer you bonus points" (ended up being about 70k points I think?). I agreed (naturally, since that was what I was angling for originally). I received a cancellation confirmation letter in the mail, which the agent told me to ignore. I didn't get another hit on the credit file though, which was good.
Exactly the same happened to me yesterday. I called up to cancel Explorer card, which I don't really need. Agent cancelled my card, then told me I can get 70k bonus MR points if I reinstate it. I took the offer, points in my account today.
 

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