Cancelled my Classic Rewards Flight but No Voucher Option Offered?

[brad1549]

Hi all,

I was due to fly to USA this Thursday, but we've decided to postpone our trip.

We had a flight booking with Qantas from Sydney to San Francisco. It was a Classic Rewards flight. As per Qantas' announcement, they're meant to be offering vouchers. However, when I cancelled my booking there was no voucher option to select at all. Does anyone know why? Is it because it was a Classic Rewards flight?

Obviously I would call Qantas in this case but it's an estimated 7hr wait time.

Thanks for your help.

 

[cjd600]

Isn’t getting the points back essentially a ‘voucher’ for future use?

 

[Guvner]

Points refund, not a voucher. Vouchers are for cash fares.

 

[esseeeayeenn]

A points refund is better than a voucher.
Can be used more flexibly.
Of course you should have any fees refunded in cold hard cash.