Has anyone experience of cancellation fees with BestFlights. I had booked a fare with Royal Brunei PER to DBX. I believe the fare basis is YHEE6M.
(BestFlights)
My 14 year old son was to visit his dad in Dubai, however earlier this week dad was made redundant and had to return to Australia, he arrived two days ago. The initial intention was to stay with the airlines and fly to Brunei then to somewhere in Asia and book a second ticket. We were told by the travel advisor that this was not possible and the ticket had to be cancelled.
We have been told the cancellation fees are $625 , the balance could take up to 16 weeks to be refunded. The time lag for refund is not really an issue. I may be wrong but I believe that the airline cancellation charge is $150 (from airline website) Bestflights charges should be $165 as per the intinerary
THANK YOU FOR BOOKING WITH BEST FLIGHTS*** AMENDMENTS ***WE RESERVE THE RIGHT TO CHARGE AN AMENDMENT FEE OFAUD50 FOR EACH CHANGE TO A CONFIRMATION OF BOOKINGONCE THE DEPOSIT HAS BEEN PAID AND AUD100 AFTER THEBALANCE HAS BEEN PAID, THESE CHARGES ARE IN ADDITIONANY THAT THE AIRLINE OR WHOLESALER MIGHT CHARGECANCELLATIONS.
THE MINIMUM CANCELLATION FEE IS LOSS OF DEPOSIT PLUSANY CHARGES LEVIED BY THE AIRLINE OR WHOLESALER WHICHIN SOME CASES COULD BE THE LOSS OF THE FULL AMOUNT.
The fare basis is $1475 and with all the extra taxes and 2% fee for Visa was a total of $1844. I did not pay a deposit, just paid the whole fare, if I had paid a deposit it would have been $165.
I would reluctantly wear a $315 fee ($165 + $150) but I feel $625 a little excessive.
Angela
(BestFlights)
My 14 year old son was to visit his dad in Dubai, however earlier this week dad was made redundant and had to return to Australia, he arrived two days ago. The initial intention was to stay with the airlines and fly to Brunei then to somewhere in Asia and book a second ticket. We were told by the travel advisor that this was not possible and the ticket had to be cancelled.
We have been told the cancellation fees are $625 , the balance could take up to 16 weeks to be refunded. The time lag for refund is not really an issue. I may be wrong but I believe that the airline cancellation charge is $150 (from airline website) Bestflights charges should be $165 as per the intinerary
THANK YOU FOR BOOKING WITH BEST FLIGHTS*** AMENDMENTS ***WE RESERVE THE RIGHT TO CHARGE AN AMENDMENT FEE OFAUD50 FOR EACH CHANGE TO A CONFIRMATION OF BOOKINGONCE THE DEPOSIT HAS BEEN PAID AND AUD100 AFTER THEBALANCE HAS BEEN PAID, THESE CHARGES ARE IN ADDITIONANY THAT THE AIRLINE OR WHOLESALER MIGHT CHARGECANCELLATIONS.
THE MINIMUM CANCELLATION FEE IS LOSS OF DEPOSIT PLUSANY CHARGES LEVIED BY THE AIRLINE OR WHOLESALER WHICHIN SOME CASES COULD BE THE LOSS OF THE FULL AMOUNT.
The fare basis is $1475 and with all the extra taxes and 2% fee for Visa was a total of $1844. I did not pay a deposit, just paid the whole fare, if I had paid a deposit it would have been $165.
I would reluctantly wear a $315 fee ($165 + $150) but I feel $625 a little excessive.
Angela