Canada stays issue

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Oct 13, 2013
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Placing a link here to the obscure hotel sections of AFF: maybe reply in the relevant thread or here???

I have used VRBO.com for many years and including Dec/Jan 2018 in USA.
Recently was wanting some accomodation in Montreal, so looked at VRBO and found a very nice place in Old City Montreal.

The reservation process took me to CanadaStays (which says its a VRBO partner)
Booking done and CC inserted into booking via the Canada Stays website
Booking all good and finalised about 48 hours before arrival. And booking reference provided

However I then got an urgent email from CanadaStays about security issues with my booking.
CanadaStays wanted me to verify my ID and CC via photos of passport and CC to be sent via email.
I tried to call the office on the number provided in the email, left a message several times but no one returned my call. I had 4 hours to send the details otherwise my booking would be cancelled. It was. Tried to call again after booking cancelled- this time got through to someone who said they would pass it on the accomodation section. Never heard from anyone

Tried to log into CanadaStays but it did not recognise my login -as though I had never logged into CanadaStays before.

Contacted the owner again via VRBO explaining in message what happened. He accepted my 2nd booking request and I went through the whole booking process as per above successfully. Lo and behold got the same security email from Canadastays some hours later.

In the end refused to provided passport and CC photo via unsecured email and booked a hotel nearby .

Sent a message to owner and Canadastays explaining that I don't send passport and CC photos through unsecured email. No reply from either.

I rang my bank and they confirm that my CC is not blocked.


Any similar experiences?
 
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