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Airlines & their Loyalty Programs
Virgin Australia | Velocity
Business reward changed from direct to stopover
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<blockquote data-quote="Zanzaid" data-source="post: 2383453" data-attributes="member: 78401"><p>Hey all</p><p></p><p>I recently booked a trip for my partner as I on BNE-PER return June 23rd to July 3rd, using the recent 30% discount on reward seats. As i've only flown on Business once before, i wanted to treat us both with a Business reward seat going over and normal economy back.</p><p></p><p>As normal, which i should have expected, they've started to cancel/merge flights and changes the times a bit. I got the notification that our flights have changed (Why did they go to junk mail!?). The flight back is just a simple time change, no issue. However the flight over is now going via Sydney, with a very short 35 minute layover.</p><p></p><p>I've had a look at seats available for other flights that day and i guess since we booked business seats, with none left on other direct flights, they've decided the next best bet is to do a stopover. Problem is, there's not even any economy reward seats left that day, so while i may be able to be a bit flexible around dates, it's really thrown out the plan of the trip. So now i'm worried i'll lose both a discounted business and economy seats unless i choose the stopover.</p><p></p><p>I wouldn't worry if it was paid seats as i'd at least get the extra status credit and points, but i'm not really sure the extra meal will make up for the increase in flying time.. Are Virgin likely to find a better solution, or will they at least let us drop to a discounted economy reward seat maybe?</p><p></p><p>Sorry if it's just a simple thing for the call centre to solve! It's just really thrown me a bit off today now and i've not been in this situation before! Thanks</p></blockquote><p></p>
[QUOTE="Zanzaid, post: 2383453, member: 78401"] Hey all I recently booked a trip for my partner as I on BNE-PER return June 23rd to July 3rd, using the recent 30% discount on reward seats. As i've only flown on Business once before, i wanted to treat us both with a Business reward seat going over and normal economy back. As normal, which i should have expected, they've started to cancel/merge flights and changes the times a bit. I got the notification that our flights have changed (Why did they go to junk mail!?). The flight back is just a simple time change, no issue. However the flight over is now going via Sydney, with a very short 35 minute layover. I've had a look at seats available for other flights that day and i guess since we booked business seats, with none left on other direct flights, they've decided the next best bet is to do a stopover. Problem is, there's not even any economy reward seats left that day, so while i may be able to be a bit flexible around dates, it's really thrown out the plan of the trip. So now i'm worried i'll lose both a discounted business and economy seats unless i choose the stopover. I wouldn't worry if it was paid seats as i'd at least get the extra status credit and points, but i'm not really sure the extra meal will make up for the increase in flying time.. Are Virgin likely to find a better solution, or will they at least let us drop to a discounted economy reward seat maybe? Sorry if it's just a simple thing for the call centre to solve! It's just really thrown me a bit off today now and i've not been in this situation before! Thanks [/QUOTE]
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