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A few weeks ago I purchased 6 x $100 Bunnings Gift Cards from my Coles store as I had some holiday renovation activities planning around my home and wanted to get the 3 point per dollar on my Amex card for the purchases. All 6 cards show in the receipt with the same information except for the unique serial number for each card. All shows "Approved".
When I went to make a purchase using these cards from Bunnings later that day, and found the cards were showing in the Bunnings system as unsold. I think I tried two cards at that time and both were showing that status as "available for sale". Bunnings customer service directed me back to Coles as the point of purchase. Coles service desk told me I had to wait 24 hours for the cards to be activated (ever had to do that before).
So next day I present a card at Bunnings and receive the same response - the card shows as not being sold. I had them check all the cards and they found 3 were activated and 3 were not. So I could use two of teh activated cards for my purchase that day. But they once again directed me back to Coles to resolve the issue with the other three cards.
The store manager at Coles took a copy of the receipt and made inquiries through the Coles help desk. A week later he was told that everything looked correct from Coles end and they need to escalate to Bunnings for a resolution. 2 weeks later and they still have no reply from Bunnings.
So I am wondering if anyone else has experienced similar issues with purchasing Bunnings Gift Cards from Coles and having them fail to be recognised as sold?
I am now in direct contact with the Coles Customer Care department. If they cannot resolve, the only remaining option I can see if to contact Amex and request a $300 charge back since I have not received what I purchased. Not sure if a partial charge-back is possible based on buying multiple items and only some being "defective".
When I went to make a purchase using these cards from Bunnings later that day, and found the cards were showing in the Bunnings system as unsold. I think I tried two cards at that time and both were showing that status as "available for sale". Bunnings customer service directed me back to Coles as the point of purchase. Coles service desk told me I had to wait 24 hours for the cards to be activated (ever had to do that before).
So next day I present a card at Bunnings and receive the same response - the card shows as not being sold. I had them check all the cards and they found 3 were activated and 3 were not. So I could use two of teh activated cards for my purchase that day. But they once again directed me back to Coles to resolve the issue with the other three cards.
The store manager at Coles took a copy of the receipt and made inquiries through the Coles help desk. A week later he was told that everything looked correct from Coles end and they need to escalate to Bunnings for a resolution. 2 weeks later and they still have no reply from Bunnings.
So I am wondering if anyone else has experienced similar issues with purchasing Bunnings Gift Cards from Coles and having them fail to be recognised as sold?
I am now in direct contact with the Coles Customer Care department. If they cannot resolve, the only remaining option I can see if to contact Amex and request a $300 charge back since I have not received what I purchased. Not sure if a partial charge-back is possible based on buying multiple items and only some being "defective".
