Bug with Tiger Airways Booking System?

[Ardrigh]

Hi All,

So I printed my intinerary today for a flight on the weekend with Tiger Airways. When I looked at it I noticed it had my infant son + infant listed on the intinerary and myself not mentioned. So I called Tiger and they advised me that to fix it and be allowed on the flight, it will cost me about $250 ($60 change of name fee and the rest in price difference for ticket).

I vented my frustrations to some friends and one responded that he experienced exactly the same issue several months ago and that there was a bug in their system that listed the infant as the adult. (although fortunately was able to fix his ticket)

I tried Googling whether others have had the same issue and couldn't find anything. So I am curious whether anyone else has experienced or heard of a similar issue?

 

[Sifor]

I hate to say it but this is Tiger..

I will only fly with QF, DJ or JQ. The hassle with Tiger just doesn't seem to be worth the cheap price.

Now with regards to your question, I'm afraid I have not experienced this issue before. Considering they want $250 you'd probably be better just booking new flights with another Airline. If so, look out for the "happy hour" fares. They are advertised on the Airline's Facebook page.

 

[BAM1748]

And your expectation in dealing with Tiger is what? :mrgreen:

I'm afraid you need to lower your expectation somewhat. :mrgreen:

You don't say where your flight is going, but I would put it down to experience, suck it up and use another carrier. :mrgreen:

 

[Ardrigh]

And your expectation in dealing with Tiger is what?

I expect not to be scammed $250 when it is their fault. Regardless of how cheap and nasty they are as a carrier, people should not accept having to pay for Tigers own stuff ups. I booked this ticket back in April, so hopefully (and presumably) they have fixed the glitch in their system by now. This thread was more of a heads up to anyone else may have had the same problem. I was doubting myself before I found someone who confirmed that the exact same thing happened to them.

 

[eastwest101]

I expect not to be scammed $250 when it is their fault. Regardless of how cheap and nasty they are as a carrier, people should not accept having to pay for Tigers own stuff ups. I booked this ticket back in April, so hopefully (and presumably) they have fixed the glitch in their system by now. This thread was more of a heads up to anyone else may have had the same problem. I was doubting myself before I found someone who confirmed that the exact same thing happened to them.

I agree its their fault - or poor data collection by the Tiger website at the very least. Obviously the other posters have given some good advice, but would be interesting if Tiger stuck to their guns on this about what would actually happen at the airport if your son tried to check in? If he has a valid boarding pass who knows? Obviously he is an infant, or if you have a neice or nephew who is also an infant - maybe try to check them both in and see what fun ensues? I suspect this could theoretically be solved at the airport with a little bit of common sense, but I suspect its not worth the risk or the aggrovation trying. A classic case of "computer says no" failure.

 

[JohnK]

Welcome to AFF Ardrigh!

That is really good enough customer service from Tiger! Just out of curiosity is there a way to access the booking online after booking? Who is listed as travelling when accessing the booking? Or when speaking to the call centre who does Tiger believe is travelling?