Bonvoy Activity slow to credit (if at all) | Australian Frequent Flyer
Australian Frequent Flyer

Welcome to Australia's leading independent Frequent Flyer and Travel Resource since 1998!
Our site contains tons of information that will improve your travel experience.

Joining AFF is fast, simple & absolutely free - register now and take immediate advantage of these great BENEFITS.

Once registered, this box will disappear. And you will see fewer advertisements :)

Bonvoy Activity slow to credit (if at all)

mattmison

Intern
Joined
Sep 16, 2010
Messages
58
Hi all,

I’ve noticed an ongoing problem that stays take forever to credit to Bonvoy, if they credit at all! I’m often having to follow up to manually have them credit the stays.

Normally it’s annoying but not critical - but I’m currently doing a 16 night challenge for Platinum and I will complete my last stay on the last night of the 3 month period, so I have no doubt this will be a nightmare to try to get them to honour it.. (I was already gold elite but since the insane devaluation of that status figured it was worth it).
 

LadyC

AFF Supporter
Joined
Feb 21, 2012
Messages
2,190
I am currently in the middle of a European trip with multiple Marriott hotel stays. So far my stays have credited within 48 hours. I am also doing a platinum challenge that I will have satisfied when I check out of my current hotel. I will be interested to see if/when it comes through considering they don't give you any written advice that you have registered for the challenge.

Not sure whether geography could play an issue to length of time for account to update?
 

drron

AFF Supporter
Joined
Jul 4, 2002
Messages
19,653
Well I think Bonvoy is the hotel equivalent of QF-consistently inconsistent.
Sorry OP you have been Bonvoyed.
 

eric2011

AFF Supporter
Joined
Feb 5, 2011
Messages
1,864
Flights
My Map
I checked out Saturday morning, points in my account Sunday night. This is a regular occurrence for me:)
 

thatsthatmattressman

Active Member
Joined
Sep 10, 2012
Messages
514
OP - are they specific properties you are noticing the difficulty with?

Hi all,

I’ve noticed an ongoing problem that stays take forever to credit to Bonvoy, if they credit at all! I’m often having to follow up to manually have them credit the stays.

Normally it’s annoying but not critical - but I’m currently doing a 16 night challenge for Platinum and I will complete my last stay on the last night of the 3 month period, so I have no doubt this will be a nightmare to try to get them to honour it.. (I was already gold elite but since the insane devaluation of that status figured it was worth it).
 

LadyC

AFF Supporter
Joined
Feb 21, 2012
Messages
2,190
Just a data point - satisfied platinum challenge on Tuesday, stay credited on Wednesday and platinum status now showing today (Thursday).
 

Gold Member

AFF Supporter
Joined
Feb 12, 2008
Messages
1,164
A few important checks that you must observe for your stay to credit automatically. 1) Folio must be in your name, 2) must be paid using a CC in your name, and finally 3) primary guest on reservation (you) must have presented ID to front desk upon checkin or during the stay.

IME, the Platinum Elite Services line will happily process your missing stays without fulfilling some if not all of these key criteria. Some agents also do not require evidence of the invoice - use this to your advantage ;)
 
Joined
Aug 14, 2014
Messages
387
Flights
My Map
I've not noticed any issues with points posting. Checkout Thursday night and most of the time points are in by Friday night or Saturday each week.

If you email the support line with a copy of the folio and all surrounding details they should be quick to credit.
 

NZflygirl

Established Member
Joined
Jul 16, 2015
Messages
1,248
Anyone had any luck with points accruing from just eating at an SPG property but not staying. It was something they brought in earlier in the year but I only just tried it recently. No accrual. I think they gave me the discount though.

Have a stay coming up and hoping that accrues but only chose it because it was a convenient location. Might wait to see if that accrues. If not then I'll chase both up together.
 

thatsthatmattressman

Active Member
Joined
Sep 10, 2012
Messages
514
Hi mate, our travails have been documented here:


I will say I do this 6-8 times a year and since my posting it has gotten a little better because:

1. I always pressure the restaurant to fill out the little white bonvoy form and I take a photo of the filled out form
2. I ask for a detailed invoice of the dining so it is not just a credit card chit
3. I use a specific email address now to log the points claim

Nevertheless the process fails 50% of the time or higher (with Starwood it only ever failed for me once) and half the battle is educating Marriott about the program as CS reps simply don't know it.

Anyone had any luck with points accruing from just eating at an SPG property but not staying. It was something they brought in earlier in the year but I only just tried it recently. No accrual. I think they gave me the discount though.

Have a stay coming up and hoping that accrues but only chose it because it was a convenient location. Might wait to see if that accrues. If not then I'll chase both up together.
 

NZflygirl

Established Member
Joined
Jul 16, 2015
Messages
1,248
Hi mate, our travails have been documented here:


I will say I do this 6-8 times a year and since my posting it has gotten a little better because:

1. I always pressure the restaurant to fill out the little white bonvoy form and I take a photo of the filled out form
2. I ask for a detailed invoice of the dining so it is not just a credit card chit
3. I use a specific email address now to log the points claim

Nevertheless the process fails 50% of the time or higher (with Starwood it only ever failed for me once) and half the battle is educating Marriott about the program as CS reps simply don't know it.
Ugh! Thanks for the disappointing read. I was hoping time would iron a few things out. My recent stay has posted which means it will just be the F&B from another place to chase up. I had asked the lady about it, she knew of the dining privileges when not staying although it was a different lady that processed the final bill. I will look out for the white form in future. Is the email address you refer to available on the website?
 

thatsthatmattressman

Active Member
Joined
Sep 10, 2012
Messages
514
Have sent a PM of an email address to use.

'Insist' on filling out one of the 'white' forms (it now has Bonvoy logos on it (sometimes it helps to say to the people that the form used to be blue ...this applies only to legacy SPG properties. ..and that is because the old starwood form was blue).

Another path to success I have had is to contact the restaurant directly if the points have not posted. Eventually the email will get forwarded around to someone who knows and they credit. Include the link to this page to give them a prompt: Marriott Bonvoy | Explore member benefits in Asia Pacific

Ugh! Thanks for the disappointing read. I was hoping time would iron a few things out. My recent stay has posted which means it will just be the F&B from another place to chase up. I had asked the lady about it, she knew of the dining privileges when not staying although it was a different lady that processed the final bill. I will look out for the white form in future. Is the email address you refer to available on the website?
 

AFF on Air Podcast

  • Choosing a Rewards Program – AIR017
    Sat, 10 Aug 2019 13:32:24 AEST
      If you’re new to the world of frequent flyer points – or moving to a new country – it can be difficult to know where to start. In this episode, Matt discusses the con ...
  • Travel Insurance – AIR016
    Sat, 27 Jul 2019 07:34:12 AEST
      They say that if you can’t afford travel insurance, you can’t afford to travel! In this episode, Matt chats to James Green about the importance of travel insurance, and ...
  • The Qantas Oneworld Award – AIR015
    Sat, 13 Jul 2019 02:07:50 AEST
      Learn how to fly around the world using your Qantas Frequent Flyer points as Matt chats to James Green, an award travel consultant at Frequent Flyer Solutions. This episode ...
  • Qantas Frequent Flyer Changes – AIR014
    Sat, 29 Jun 2019 00:40:35 AEST
      Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt ...
  • jb747’s Stellar Career with Qantas – AIR013
    Sat, 15 Jun 2019 03:00:41 AEST
      In this special edition of the podcast, Matt chats to John Bartels (a.k.a. jb747) about his flying career with Qantas, the A380, the QF30 incident, flight training, retirem ...

Community Statistics

Threads
82,449
Messages
1,909,299
Members
50,230
Latest member
Bryce Hawkins
Top