BNE-NRT cancelled/cut back?

Discussion in 'Qantas Frequent Flyer Program' started by rtyuiop, Dec 10, 2018.

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  1. rtyuiop

    rtyuiop Active Member

    Feb 12, 2009
    677
    90
    Hi folks,

    Got a notification today that two bookings for May 2019(one cash and one points, all on the same flights) have had the Brisbane to Tokyo leg cancelled and we've been re-routed via a Sydney overnight (!) flight. Anyone know if QF has announced any route cutbacks for Japan or something?

    Can't get through to customer service on either phone or chat so far!

    Cheers,

    Danny
     

  2. Himeno

    Himeno Established Member

    Jun 15, 2011
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    It looks like they've dropped to 6/week during May on 61/62 with the flights on May 1, 9, 15, 22 and 27 dropped. Flights on June 3, 9, 10 and 16 also dropped. Appears it's back to daily after that.

    25 isn't that bad. Only real annoyance with HND is having to arrive before 6am when nothing is open.
     
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  3. rtyuiop

    rtyuiop Active Member

    Feb 12, 2009
    677
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    Yeah, going via SYD and arriving a day late is not OK in my books.
     
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  4. love_the_life

    love_the_life Established Member

    Dec 21, 2012
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    Bummer. We like that flight as it’s a daylight one. :(
     
  5. rtyuiop

    rtyuiop Active Member

    Feb 12, 2009
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    Finally got hold of customer service. Yeah, cancelled.

    This is my first QF flight for ages after switching to virgin back so far it was virgin blue... Looks like it'll be my last QF flight for a while too!
     
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  6. sbor90

    sbor90 Active Member

    Feb 23, 2015
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    They've given you plenty of notice, the expectation that airlines will never cancel or change flights is unrealistic, and it's certainly nothing to be taken personally. Did you ask for alternatives? CX via HKG?

    Good luck flying VA to Japan by the way...
     
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  7. rtyuiop

    rtyuiop Active Member

    Feb 12, 2009
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    What can I say - I was gold on qantas for years, and since then have been plat on VA. I am pretty confident I can be annoyed at the lack of reasonable alternatives offered. They won't even change us to jetstar, where there are same day seats available.
     
  8. Mattg

    Mattg Senior Member

    Aug 21, 2011
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    #8 Mattg, Dec 10, 2018
    Last edited: Dec 10, 2018
    Can you ask to be re-routed via Melbourne? QF79 MEL-NRT is a day flight and should still be running daily when you travel.

    (This may require you to overnight in Melbourne though)
     
  9. sbor90

    sbor90 Active Member

    Feb 23, 2015
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    Your past QF status and current VA status are completely irrelevant in this situation.

    Ask for a refund if the proposed changes don't suit?
     
  10. rtyuiop

    rtyuiop Active Member

    Feb 12, 2009
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    That was only to point out that I have spent plenty of time travelling, and am well aware that cancellations happen. i’m also well aware of what a good airline response vs. a bad airline response is!

    I think in this case we’ve been able to make a date change work, after some scrambling to get things organised and a judicious application of some spare IHG points... So as close to a happy ending as circumstances allow, I think.

    Cheers,

    Danny
     
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  11. love_the_life

    love_the_life Established Member

    Dec 21, 2012
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    Glad it has (sort of) worked out for you.
     
  12. GoldCanyon340

    GoldCanyon340 Established Member

    Jun 15, 2011
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    @rtyuiop I've always found QF to be helpful when I've had schedule changes and cancellations, for both revenue and award fares. Sometimes it depends on the agent you get on the phone and it does help to be armed with alternatives.
     
  13. amaroo

    amaroo Enthusiast

    Sep 22, 2011
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    $hit happens! A routing got cancelled on us this time last year with minimal notice (BZE-MID) it caused all sorts of grief and lots of changes with hotels, hire cars, and itinerary.... but we made it happen and got on with life.
     
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