Best contact no for kris flyer

[mlob]

I currently have 4 standard economy seats booked to Bali. I have noticed that 4 save business seats are showing available on another flight on the same day.

I have rung up Kris flyer to make the change. Im being told that I would need to forfeit my original points to make the change OR cancel and rebook but the points would take up to a week and there is no other way round it. Is this correct info?

 

[daft009]

I've been told the same the the points will take 5-7 days to refund back to your account and accepted it.

Perhaps someone with more experience knows if there is a way around it

 

[theblank]

Is this correct info?

from memory when i asked them - yep.

 

[ozjuice]

My recent experience with their customer service line was not at all good. in fact it took 3 emails, 3 very long phone calls and a lot of checking their site info to just upgrade a single return flight. Not at all happy with the hours i wasted and often being misinformed about how many points are required. I actually had to argue with them and make them double check their info before they finally sorted it out correctly.

 

[MEL_Traveller]

I currently have 4 standard economy seats booked to Bali. I have noticed that 4 save business seats are showing available on another flight on the same day.

I have rung up Kris flyer to make the change. Im being told that I would need to forfeit my original points to make the change OR cancel and rebook but the points would take up to a week and there is no other way round it. Is this correct info?

Where from? I'm looking at the charts and it says from east coast economy standard is 55K one way whereas business saver is 58K. If from PER then you would have a small loss of points of 5K per person. Unfortunate, but worth it anyway for business class?

 

[mlob]

Where from? I'm looking at the charts and it says from east coast economy standard is 55K one way whereas business saver is 58K. If from PER then you would have a small loss of points of 5K per person. Unfortunate, but worth it anyway for business class?

From Brisbane. I would have been up for another 12,000 points (i think from memory) which would have been fine. But what they were telling me is I would have to forfeit ALL the points from my original booking OR cancel the original booking....make a new fresh booking but it would take a week plus for the points to be redeposited. Also to add to the confusion I was being told that to change an existing award the availability I was seeing on line was for a fresh booking not would be available for an amended existing booking. i am new to Krisflyer I hope in time I get the hang of it all. During the time it was taking to try and get the info needed the availability I was seeing evaporated anyway.

 

[MEL_Traveller]

From Brisbane. I would have been up for another 12,000 points (i think from memory) which would have been fine. But what they were telling me is I would have to forfeit ALL the points from my original booking OR cancel the original booking....make a new fresh booking but it would take a week plus for the points to be redeposited. Also to add to the confusion I was being told that to change an existing award the availability I was seeing on line was for a fresh booking not would be available for an amended existing booking. i am new to Krisflyer I hope in time I get the hang of it all. During the time it was taking to try and get the info needed the availability I was seeing evaporated anyway.

Very confusing!

In general there should be no difference in availability for new or existing bookings. If you see new availability you can use that for either upgrading or changing or whatever. It might be the case in some circumstances that availability on a single sector could be married... and you can/can't marry that availability with your existing booking. But if business class showed all the way through from BNE to DPS it should be available for you to take.

The rules for Kris Flyer (see their terms and conditions) confirm changes to existing awards are possible however if the new award is lower in price you forfeit the additional miles unless you go down the cancel and re-book avenue.

If the new award is higher in price you simply pay the additional miles required.

If the seats are still there and you want to take them, I'd call back and see what they say.


From krisflyer Ts and Cs (para 11 from 'using miles'):

11. An award ticket may be reissued, but only for travel by the same person and provided no part of the award ticket has been used. Additional KrisFlyer miles may be applicable. If the new journey requires fewer KrisFlyer miles, the excess cannot be refunded. The award ticket at the point of reissue must still be valid. There will be a reissue fee for each ticket. The reissued ticket must have the same expiry date as the original ticket and it must be for the same airline. However, if the date of the first flight on the reissued ticket is earlier than that of the original ticket, then the expiry date of the reissued ticket will be readjusted to the earlier date accordingly.​

 

[robtemt]

I've made class and date changes on multiple award bookings in the past. It's always been very easy. Pay the fee, any difference in points and they sorted the rest.

Two weeks ago I changed to add a stopover in SIN on the return from LAX. They said since it was two x one-way bookings it would be xx_x fee and xx_x stop over fee and some other fee. I argued a bit, was placed on hold and when the agent came back I was told they would hold all of our seats, refund the points, rebook the flights as a return ticket, charge me the change fee of $25 each person, re-deduct the points and re-ticket. He said he'd call me back when complete, which was about 4 hours later. Easy.....

Granted, a few days later the new fee structure was published, so it might be harder now?

I always call 02 8228 1188

 

[Skyhawk]

robtemt, When you call that number are you put through to Singapore, or to someone in Australia?

 

[MEL_Traveller]

Granted, a few days later the new fee structure was published, so it might be harder now?

Shouldn't in theory be any different. Awards can be changed subject to the payment of any additional miles or forfeiture of excess miles. But I'd be interested to hear what the call centre says if the OP decides to chase this up.

 

[mlob]

Shouldn't in theory be any different. Awards can be changed subject to the payment of any additional miles or forfeiture of excess miles. But I'd be interested to hear what the call centre says if the OP decides to chase this up.

Thanks for the information Mel_Traveller. It is most helpful. I too was wondering if the new fees had somehow changed things. Unfortunately the availability dried up so I haven't been able to put it to the test.

 

[MEL_Traveller]

Thanks for the information Mel_Traveller. It is most helpful. I too was wondering if the new fees had somehow changed things. Unfortunately the availability dried up so I haven't been able to put it to the test.

The new award charges were for star alliance, but if you were routed SQ/SQ and had ticketed since the recent SQ only devaluation (removal of 15% for online redemption), it shouldn't make much of a difference. Ecen if you ticketed before the removal of the 15% online discount it is still the same underlying award, just more miles.