I / We live in Perth, so we were quite upset about the change from "free flight" to Amex Travel Credit of $200 on Platinum Edge CC. I have just book a Virgin Flight thru the Amex Travel Website, the process does NOT allow for the following......Upgrade Airfare to Economy X, nor any pre-seating.
So I logged into my Velocity Account, thinking Ok I will complete seating this way...NO can do, can only be achieved by calling Virgin direct. One can bring up your flights, but NO changes whatsoever can be completed.
I & husband, who has own Account, were very displeased when AX changed this, we were NOT advised, before the cut off date for flights beginning of the year, the only way I found out about these changes was thru this website. Speaking with Amex they advised they told all clients.....but we have 2 separate Accounts, mine and his....neither of us were advised, no change of address for 15 years, no change of email address either. I am very cross about this whole process, especially as one has NO control over the flights we are booked thru Amex Travel.
I am going to call AX again, and complain about this whole process.
any others had same reaction?
cheers
So I logged into my Velocity Account, thinking Ok I will complete seating this way...NO can do, can only be achieved by calling Virgin direct. One can bring up your flights, but NO changes whatsoever can be completed.
I & husband, who has own Account, were very displeased when AX changed this, we were NOT advised, before the cut off date for flights beginning of the year, the only way I found out about these changes was thru this website. Speaking with Amex they advised they told all clients.....but we have 2 separate Accounts, mine and his....neither of us were advised, no change of address for 15 years, no change of email address either. I am very cross about this whole process, especially as one has NO control over the flights we are booked thru Amex Travel.
I am going to call AX again, and complain about this whole process.
any others had same reaction?
cheers