Award flight ticket not issued yet

[futago flyer]

Hi, as a bit of a newbie to award booking I'm not sure if this is normal.

I award booked can-Mel return on Tuesday. Booked it in my partners name. Flying sat 26 feb.

Made a mistake (booked wrong outgoing flight) so called 25 minutes later got through and as the ticket hadn't issued she changed it to the one I wanted. I also booked my award tickets (separately) and I've been issued tickets via email.

The flights are in manage my bookings and say confirmed in the view.

Do I need to call again to get them emailed or will it be alright?(trying to avoid another 25 minute hold)

 

[straitman]

Hi, as a bit of a newbie to award booking I'm not sure if this is normal.

I award booked can-Mel return on Tuesday. Booked it in my partners name. Flying sat 26 feb.

Made a mistake (booked wrong outgoing flight) so called 25 minutes later got through and as the ticket hadn't issued she changed it to the one I wanted. I also booked my award tickets (separately) and I've been issued tickets via email.

The flights are in manage my bookings and say confirmed in the view.

Do I need to call again to get them emailed or will it be alright?(trying to avoid another 25 minute hold)

Personally I would ring them. I have had it before where the flights have been in my bookings but have not been ticketed. On the other hand I've also had it where everything is OK but I simply have not received the email.