Award cancellations within 24 hours of travel

Status
Not open for further replies.
It doesn't seem to be the official written position, but I have done it before for a family medical reason. They said that usually there would be no refund, but they would refund it in the circumstances.

It seems it's always worth a try given PH says they got their info direct from the call centre
 
That's certainly not my experience.

A couple of weeks ago I flew CBR-MEL on a J award. I got stuck in traffic (I know, in Canberra!!) on the way to the airport and thought I was going to miss the cut-off for checking in luggage. So I called up the Velocity call centre to enquire about changing to the next flight. I was told that because it was within 24 hours of departure (the plane was supposed to leave in 40 minutes) I would have to forfeit the ticket and buy a new one.

Turns out, when I got to the airport ~32 minutes before departure time I was able to check in at the counter without issue. So not sure why the call centre (and VA's website) told me that bag drop closes 45 minutes prior. But that's another story...
 
That's certainly not my experience.

A couple of weeks ago I flew CBR-MEL on a J award. I got stuck in traffic (I know, in Canberra!!) on the way to the airport and thought I was going to miss the cut-off for checking in luggage. So I called up the Velocity call centre to enquire about changing to the next flight. I was told that because it was within 24 hours of departure (the plane was supposed to leave in 40 minutes) I would have to forfeit the ticket and buy a new one.

Turns out, when I got to the airport ~32 minutes before departure time I was able to check in at the counter without issue. So not sure why the call centre (and VA's website) told me that bag drop closes 45 minutes prior. But that's another story...

They just wanted to make sure you had an exciting time in Canberra (albeit on your way *out of* Canberra) :-D
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.

Enhance your AFF viewing experience!!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..

Recent Posts

Back
Top