Change your flights, free of charge
We understand that you may want to re-think your travel plans. For all redemption tickets (including with our partner airlines) issued on or before 23 March 2020 with a travel date on or before 31 May 2020, you can now choose to change your destination or reschedule flights to new travel dates on or before 10 December 2020, free of charge.
In case you prefer not to travel during this time, you are also able to cancel your Flight Awards free of charge.
You can submit your request to change or cancel through this online form. You will need to provide the following information when you submit the online form:
• Your booking reference number
• Your preferred destination
• Your preferred flight date/time
