Anyone else having looonnnggg wait times calling Virgin?

[MichaelD]

Velocity Platinum line - this pretty much always used to get through to a real person, typically in Australia, within 1-2 minutes.

I've tried calling them several times yesterday and today and have either given up or had the call drop out whilst on hold after 10 minutes.

Is anyone else having problems with their call centre at the moment?

 

[Drakecula]

I called them about 10 minutes ago and didn't wait too long. But that was just the regular line, not the Platinum line.

 

[MichaelD]

Just tried again - on hold for >10 minutes before I gave up again.

 

[MichaelD]

Got through at about the 6th attempt with the usual 1-2 minute wait time.

 

[oneduhy]

Over the past 2 weeks I have tried calling the Platinum centre and found that I was being diverted to Manilla, major issues with agents accent and major issues with them only sticking to the script and not taking ownership of my questions/requests... there was no reference numbers or call back provided... very poor and certainly not good enough