Any luck in getting a full refund from qantas?

[willjd]

So was booked for our annual trip to cairns in June but unfortunately just before easter i was rushed to hospital with a bleed on my brain. I have had the surgery now and all seems to be healing but i have been told by the doctors not to fly for at least 12 months.

As my tickets were only red deal / sale fares i completely understand that i am not entitled to a refund only a voucher minus the cancel fees.

Has anyone managed to get a refund from Qantas under "extenuating circumstances"? I cant even find an email address to contact them on. I have tried facebook (no reply) so was hoping RedRoo might see this.

 

[BD1959]

So was booked for our annual trip to cairns in June but unfortunately just before easter i was rushed to hospital with a bleed on my brain. I have had the surgery now and all seems to be healing but i have been told by the doctors not to fly for at least 12 months.

As my tickets were only red deal / sale fares i completely understand that i am not entitled to a refund only a voucher minus the cancel fees.

Has anyone managed to get a refund from Qantas under "extenuating circumstances"? I cant even find an email address to contact them on. I have tried facebook (no reply) so was hoping RedRoo might see this.

How did you pay for the tickets? Any chance you used a credit card with built-in Travel Insurance?

Regards,

BD

 

[BD1959]

How did you pay for the tickets? Any chance you used a credit card with built-in Travel Insurance?

Edited apology: Should also have said "sorry to hear of your circumstances - hope you make a speedy recovery".

Regards,

BD

Edited apology: Should also have said "sorry to hear of your circumstances - hope you make a speedy recovery".

 

[JohnK]

Sorry to hear what happened. Hope you make a speedy recovery and back in the air again soon.

I had chicken pox ~5 years ago and spent 11 days in hospital. I was due to fly to Thailand. Called Qantas and the consultant offered to change the booking and waive change fees. Unfortunately I still hadn't recovered quickly enough and had to make more changes and this time there was no way to avoid the change/cancellation fees.

I guess you can only try and see how you go.

 

[Pushka]

Sorry to hear about this. I had the opposite issue in February - a clot in an unusual place so have had to cancel several trips.

Qantas were very helpful but fees were still charged - they just didnt deduct the 5,000 points penalty from a points booking.

Jetstar - even with a fully refundable airfare it was torture just getting them to cancel (no, I do not want to go to Hawaii in six months time - I want to cancel) and then they have only just refunded the money.

As others have suggested if you paid by credit card with Insurance then they might cover the gap. I am in that process right now. Its been five weeks since I lodged the claim and they want so much info. And keep asking for more. Probably designed to put me off continuing.

 

[willjd]

Sorry to hear what happened. Hope you make a speedy recovery and back in the air again soon.

I had chicken pox ~5 years ago and spent 11 days in hospital. I was due to fly to Thailand. Called Qantas and the consultant offered to change the booking and waive change fees. Unfortunately I still hadn't recovered quickly enough and had to make more changes and this time there was no way to avoid the change/cancellation fees.

I guess you can only try and see how you go.

Its funny as Airbnb (who i book the accommodation through) just asked to send through the medical certifcate showing what i had done and refunded the money in full less than 24hrs later. Now that service. Qantas so far has been silent.

 

[Pushka]

But really this is what travel insurance is for. Qantas don't have to do anything for you. Its just nice when they do. That is the deal with discount tickets.

 

[Red Roo]

So was booked for our annual trip to cairns in June but unfortunately just before easter i was rushed to hospital with a bleed on my brain. I have had the surgery now and all seems to be healing but i have been told by the doctors not to fly for at least 12 months.

As my tickets were only red deal / sale fares i completely understand that i am not entitled to a refund only a voucher minus the cancel fees.

Has anyone managed to get a refund from Qantas under "extenuating circumstances"? I cant even find an email address to contact them on. I have tried facebook (no reply) so was hoping RedRoo might see this.

Qantas so far has been silent.

Sorry to hear of your personal circumstances, and hope you're making a speedy recovery. We've since replied on Facebook, apologies for the delay.

For your future reference, please send any formal requests for consideration via this link: Customer Care Form.

Let me know via private message if I can be of assistance in the interim.