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Message: <blockquote data-quote="Seat0B" data-source="post: 2150440" data-attributes="member: 71160">My 90 yo Father in Law has had his European holiday (incl river cruise) booked and paid in full last year for travel August 2020 cancelled by TripADeal.  Cost over $13,000.  He took insurance as part of the TripADeal package, with their insurer, who of course has a "no claims in pandemics" clause.  And being old, he paid them by EFT so no chance of a credit card charge back <img class="smilie smilie--emoji" loading="lazy" alt="👎" title="Thumbs down    :thumbsdown:" src="https://cdn.jsdelivr.net/joypixels/assets/6.6/png/unicode/64/1f44e.png" data-shortname=":thumbsdown:" />.TripADeal has been trying to get him to accept vouchers, but he is reluctant due to his age and the uncertainty about when the borders might open.  So he asked for a refund.  They responded that it will be "best endeavours" only and went into a lot of detail about how they get cheap deals by making non-refundable group airfare bookings, and said they have paid out a lot of non-refundable deposits for other services, so that he should be prepared for less than a full refund.  This seems pretty unfair to me - that's their business model and the risks flowing from that model are theirs, I feel.Has anyone had success with getting a refund out of this mob?  Anyone with advice on what to do next?</blockquote>