Amex Australia - Centurion Card Eligibility

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Does centurion still over the concierge service. I use to use for tickets a fair amount or restuarant bookings. I put my centurion EOI in a few months ago online via chat and didnt get a response. I am coming up to 1 year anniversary and we put 60-100k a month through it. Could be more but they had a limit placed after we were doing 180k a month but making payments all the time.
 

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