Altitude Travel Call Centre Experience

[alien]

Hi All,

Called the Altitude Rewards Call Centre today for an international fare request with points and I thought I would share my experience:

• Called and on hold 15mins male answered and requested my credit card details and security questions
• Provided the answers
• Asked about international fares and was advised he needs to transfer me to International fares desk
• Transfered and on hold a further 35mins
• Female answered and advised there is a further wait of 80mins if I would like to hold or I can leave my details and someone will call me back on Thursday with my fares
• I asked how many points per dollar value I would roughly need for international flights however she couldn't provide that.
• I provided my flight details being from Sydney to London x 2 Adults
• I was then advised that there would be a 2 hours wait if I would like to hold
• I advised that I had already been waiting 50mins and I wasn't prepared to wait any longer.

So with this experience I'm really wondering whether or not I should just transfer my points to QFF, Airpoints, Enrich, velocity or some other altitude reward then cancelling my cards after I find another suitable card.

Really not happy with the travel service experience :evil: :evil: :evil: .....

 

[straitman]

Sounds familiar to the one time I tried to book with them. I wouldn't bother again. :evil:

 

[Arthur Hodgson]

Yes, I agree.

My wife and I are cancelling our Altitude and Earth cards.

Why do the call it "Worstpac", I wonder.

 

[alien]

Update!

Just received an email with my request.

Looks like my total points 424,877 (48,363 reserved 1 for 1) equates to $2,750.

Details of the flight and cost provided:

Flight $1945.00
Tax $750.58
Total $2695.58

SAT 12 APR 2008
---------------
16:55 Depart SYD on QF31
** VIA SIN **

SUN 13 APR 2008
---------------
06:40 Arrive LHR

08:50 Depart LHR on Flight QF3461

10:10 Arrive EDI

TUE 29 APR 2008
---------------
18:15 Depart EDI on QF3462
19:40 Arrive LHR

22:05 Depart LHR on QF10

WED 30 APR 2008
---------------
17:55 Arrive SIN

19:50 Depart SIN on QF6

THU 01 MAY 2008
---------------
05:10 Arrive SYDNEY

 

[JohnK]

Looks like my total points 424,877 (48,363 reserved 1 for 1) equates to $2,750.

Converted to QFF would give you ~266620 QFF points. SYD-LHR-EDI should require 128,000 QFF points + taxes and surcharges for return flight.

Altitude is offering one fully paid flight whereas with QF you should be able to get 2 award flights + taxes and surcharges and still have QFF points left over.

 

[alien]

yes I was thinking that but I guess the only thing would be the availability of award seat for the required dates.

Anywhere on the web I can find this out before transfering points?

 

[JohnK]

Your best bet would be to call the QF service centre for advice on any available dates.