I had an AirNZ return flight to LHR (via LAX) booked for the end of April. A few weeks ago I got an email from AirNZ saying I could cancel and get a credit/voucher in return. I followed the link in the email to their website and clicked the button for "Cancel + Voucher" (or something like that). The flight has disappeared from my bookings, but there is no sign on my AirNZ account of any credit or voucher and I didn't receive any email from AirNZ confirm the change.
Has anybody else tried this? Has a credit shown up on your account?
I haven't tried to contact AirNZ about it yet as I guess they are pretty busy and I don't have a use for the voucher at the moment! Just don't want to forget about this $2400 of value I'm owed.
PS: Flight was booked with airpoint dollars, I wonder if they will return points plus voucher for taxes or just $ voucher for full amount? Hopefully the later as you can't use airpoint dollars for non-reward flights on other airlines and AirNZ will no longer fly their own metal all the way to London.
Has anybody else tried this? Has a credit shown up on your account?
I haven't tried to contact AirNZ about it yet as I guess they are pretty busy and I don't have a use for the voucher at the moment! Just don't want to forget about this $2400 of value I'm owed.
PS: Flight was booked with airpoint dollars, I wonder if they will return points plus voucher for taxes or just $ voucher for full amount? Hopefully the later as you can't use airpoint dollars for non-reward flights on other airlines and AirNZ will no longer fly their own metal all the way to London.