Absolutely hilarious - but sad

[maninblack]

My recent interaction with VA.

Ring International reservations - three times get engaged signal.
Ring Platinum line, go through tedious hoops to get to a real person.
Call centre person insists on trying to help me even though I know she cannot.
Person wonders why she cannot see my booking reference. Because they cannot see international bookings!
Again I ask to be put through to international reservations. "Sorry they are engaged, they are very busy you know." So am I, you know!
Eventually I am put through.
Hi says I, can you enter my API info because info because I cannot do it through your website.
International call centre person says do you mean ESTA we don't handle that. No says I.
International call centre person says do you mean redress number? No says I.
International call centre person says I am not sure what you mean I will just put you through to someone else. Okay says I.
New international call centre person says okay I will enter your API.
New international call centre person says sorry that our website is so absolutely hopeless.
You are not wrong says I.
New international call centre person sounds utterly embarrassed.
Bye.
Bye.

Good grief.

 

[moa999]

VA... left hand right hand, hopeless..

Dial Plat line...
Type in FF number.
Can you see my bookings.... no ... can you give us the reference number.
Well my FF number is in the booking - I can see it on the website.... No Can't see it.
OK here is my booking ref...
OK thank you. Confirm name... (I gave an FF number and a booking ref.. isnt that enough).
I'd like to use the half price points upgrade...
OK sir availability on that.
I just have to login to the velocity system.
Can you give me Date of Birth, Home Address, Email address,... Credit card pin, tax file number, mothers maiden name (Well actually just the first three.. but I gotta say I am fairly uncomfortable in giving that amount of information just for a simple redemption transaction)
OK. All done sir. You will receive an email.
Email received from Velocity Shop (crazy)
Go to Manage my Bookings. Booking shown as Business, but no can't select seat

 

[Comoman]

VA... left hand right hand, hopeless..

Dial Plat line...
Type in FF number.
Can you see my bookings.... no ... can you give us the reference number.
Well my FF number is in the booking - I can see it on the website.... No Can't see it.
OK here is my booking ref...
OK thank you. Confirm name... (I gave an FF number and a booking ref.. isnt that enough).
I'd like to use the half price points upgrade...
OK sir availability on that.
I just have to login to the velocity system.
Can you give me Date of Birth, Home Address, Email address,... Credit card pin, tax file number, mothers maiden name (Well actually just the first three.. but I gotta say I am fairly uncomfortable in giving that amount of information just for a simple redemption transaction)
OK. All done sir. You will receive an email.
Email received from Velocity Shop (crazy)
Go to Manage my Bookings. Booking shown as Business, but no can't select seat

Go to manage your bookings from virginaustralia.com.au using the 6 digit ref number - do not use your Velocity number. You can then select yuor seat.

It's a known bug - been driving me nuts for a few weeks.

 

[Simo]

Does anyone in VA know about this issue.

PM the VA rep as they are generally very helpful if possible.

 

[Sprucegoose]

Go to manage your bookings from virginaustralia.com.au using the 6 digit ref number - do not use your Velocity number. You can then select yuor seat.

It's a known bug - been driving me nuts for a few weeks.

If its known so should a solution and they should fix it!