A perhaps futile attempt to support PER connections

[wandering_fred]

I have forwarded the following to AA customer service.
While I have only a small hope for a response, at least I tried.:-|

Consider additional code shares please
Over the last few years I have flown from PER to NRT a number of times to connect with AA flights to the USA. Important in that connection has been the QF flights PER-SIN/HKG, even though those flights were purchases of separate tickets.
As QF has now discontinued BOTH those destinations from PER and AA has commenced flights DFW-HKG, please pass on my request to route planning that CX (and MH) flights into PER have AA code share numbers. Both of these airlines require fully flexible economy tickets for full credit to AA.
And no I do not wish to connect in SYD as I normally plan (at least) an overnight stop during the journey.

Thank you for the assistance. Fred

Assuming I get a non-computer generated response, I will post it when I receive it.

I have a couple of months to decide whether I want to earn QF WP this year. The advantage to me would be the soft landing for 2016 and continued OW lounge access.

The questions remain for PER
1 - Will the international lounge stay open for the JQ flights for QF elites and for OW partners' flights?
2 - Do I want to fly JQ PER-SIN?
3 - Where do I get the other 2 QF flights for the 4 ~?
4 - Will AA announce AKL-[USA] flights? And QF continue PER-AKL sporadically?

Happy wandering (but where or where)

Fred

 

[kempvet]

You can download the entire AA flight schedules with codes at http://www.trvlink.com/download/aa/AAschedules.pdf if you can not find an AA coded flight (metal or shared) on this table it does not exist, I can't see any ex Perth (to anywhere) or anywhere else in Australia to Asia.

As far as I know, there are no AA coded shared metal of any sort to Asia ex Australia, so you will not be getting a deep discount O class fare ex Australia to Asia coded AA to link up with Hong Kong or any other Asian city to then connect to the US with normal discount AA metal or code.

The next best thing would be linking up with SIN on BA coded flight where deep discount gives 100% AA miles (if it is possible from Perth)

Will your request be granted, I don't know. It really is an orphan sort of request on the massive scheme of things, sort of like making the AY metal HEL to TLL an AA coded flight (which it is by the way) but the AY metal flight HEL to VNO is not.

In the perfect world SYD-NRT for you and me should have an AA code possible on QF metal, but is doesn't. Personally I can't see you getting a meaningful response.

 

[Must...Fly!]

It may well be part of the JSA between AA and QF that AA does not codeshare via Asia in to AU, so as to protect the traffic on QF TP services.

 

[drron]

If nobody asks it wont happen.Probably wont happen but great that you have asked.
AA aren't bad in answering questions.Certainly in my experience better than QF.

 

[kempvet]

It may well be part of the JSA between AA and QF that AA does not codeshare via Asia in to AU, so as to protect the traffic on QF TP services.

My thoughts exactly, I have seen LAX-NRT-SIN and then add BA SIN-SYD rtt cheaper than the AA marketed fares LAX-SYD in fact 1800 US now compared to 2200 US on the direct AA coded LAX-SYD rtt QF metal flight at the moment

 

[kempvet]

Here are the AA coded CX metal destinations from Hong Kong you will have to check the timetable for when the run
BKK, DPS, SGN, CGK, KUL, PEN
I have seen the LAX-DPS on special before for under 1000US, so maybe a cheap flight PER-DPS and then connect with this flight.
IMHO I think that you are probably better now flying PER-SYD stay at the cheapest airport hotels maybe 100 dollars with advanced bookings and then AA code QF metal to the States.

 

[Isochronous]

Hope they send you a reply!

 

[browski]

You'll have an EK A380 option of PER-AKL in the very near future (with a QF codeshare) - so let's hope AA get a flight to AKL.

 

[Must...Fly!]

You'll have an EK A380 option of PER-AKL in the very near future (with a QF codeshare) - so let's hope AA get a flight to AKL.

PER-AKL is quite a step for a tag flight.

 

[browski]

PER-AKL is quite a step for a tag flight.

Yes it is........................sort of like KUL-MEL, or SIN-BNE or BKK-SYD

 

[Must...Fly!]

Yes it is........................sort of like KUL-MEL, or SIN-BNE or BKK-SYD

Yes but which of those use an A380 and already have 3 A380s flying out daily

 

[kempvet]

You'll have an EK A380 option of PER-AKL in the very near future (with a QF codeshare) - so let's hope AA get a flight to AKL.

Think that the PER-SYD AA code share would come first before PER-AKL, I think that the OP should see if AA can make the PER-SYD a AA code share if he goes PER-SYD-LAX on QF metal, even staying at a hotel in SYD overnight still may make it worth his while if all of PER-LAX can be on AA code share. I think that it is a long shot getting AA code share to Asia ex AUS.

 

[kempvet]

Think that the OP best bet is the following route, I didn't realise that AA had code share flights PER-SYD/MEL, probably could do a multicity to get a nights break in SYD/MEL, it would be the only option for discount economy fare getting 100% AA mileage credit

Fare Alert: Nonrefundable fare. Change fee associated with fare.
Carrier	Flight #	Departing	Arriving	Aircraft Type	Cabin	Flight Miles	Meals	Travel Time
City	Date & Time	City	Date & Time
AMERICAN AIRLINES OPERATED BY QANTAS AIRWAYS	7295	PER Perth	May 02, 2014 12:40 AM	MEL Melbourne	May 02, 2014 06:20 AM	330	Economy		N/A	20 hr 45 min
AMERICAN AIRLINES OPERATED BY QANTAS AIRWAYS	7349	MEL Melbourne	May 02, 2014 09:10 AM	LAX Los Angeles	May 02, 2014 06:25 AM	380	Economy		N/A
Alert: Overnight flight or connection. Terminal change.
AMERICAN AIRLINES OPERATED BY QANTAS AIRWAYS	7356	LAX Los Angeles	May 12, 2014 11:30 PM	MEL Melbourne	May 14, 2014 08:20 AM	380	Economy		N/A	22 hr 5 min
AMERICAN AIRLINES OPERATED BY QANTAS AIRWAYS	7379	MEL Melbourne	May 14, 2014 10:30 AM	PER Perth	May 14, 2014 12:35 PM	330	Economy		N/A
Alert: Overnight flight or connection. Terminal change.

 

[wandering_fred]

AA's reply

@kempvet - I specifically said I preferred to NOT transit SYD/MEL/BNE for stopover reasons (in SE Asia).

The AA Customer Service reply - very political - however I don't think they said NO.

March 6, 2014
Dear Mr. wandering_fred:
Thank you for contacting Customer Relations and taking the time to send us your ideas about how we could improve our service. You are a good customer and what you think about the way we do business is important. Mr. W_F, we try to be responsive and look for ideas based on your reactions to different areas of service. This helps us to identify the different marketing features that are most appealing and improve those that aren't so appealing. As we look to make changes, you can be sure we'll keep your concerns in mind. Thanks for giving us the benefit of your invaluable observations. Mr. W_F, our customers' comments are important to us and we thank you for taking the time to contact us. We are constantly looking for ways to improve. Your feedback has our full attention. We will convey your comments to the appropriate management personnel. We appreciate your support of American and are working hard to continue to earn your confidence. We look forward to welcoming you on board.

Happy wandering

Fred

 

[TomVexille]

Re: AA's reply

@kempvet - I specifically said I preferred to NOT transit SYD/MEL/BNE for stopover reasons (in SE Asia).

The AA Customer Service reply - very political - however I don't think they said NO.

March 6, 2014
Dear Mr. wandering_fred:
Thank you for contacting Customer Relations and taking the time to send us your ideas about how we could improve our service. You are a good customer and what you think about the way we do business is important. Mr. <wf>, we try to be responsive and look for ideas based on your reactions to different areas of service. This helps us to identify the different marketing features that are most appealing and improve those that aren't so appealing. As we look to make changes, you can be sure we'll keep your concerns in mind. Thanks for giving us the benefit of your invaluable observations. Mr. <Wf>, our customers' comments are important to us and we thank you for taking the time to contact us. We are constantly looking for ways to improve. Your feedback has our full attention. We will convey your comments to the appropriate management personnel. We appreciate your support of American and are working hard to continue to earn your confidence. We look forward to welcoming you on board.

Happy wandering

Fred

I also don't see a specific "no" in that reply. You never know, it may somehow get passed up the chain at the "new" AA.

 

[codash1099]

Re: AA's reply

I also don't see a specific "no" in that reply. You never know, it may somehow get passed up the chain at the "new" AA.

They don't need to say "no" to mean "no"!

 

[wandering_fred]

Re: AA's reply

IN the spirit of getting flights from PER that credit reasonable amounts in Y to the AA program:

Given that BA is now offering code share flights on QR from Doha, I have asked BA customer service why BA does not have a code share on QR flights 900/901 DOH-PER.:mrgreen: I noted that it is no longer possible to connect with a One World flight to BA15/16 in SIN.

I expect an equally political reply (some day)

Happy wandering internationally (except from PER)

Fred

 

[kempvet]

Re: AA's reply

IN the spirit of getting flights from PER that credit reasonable amounts in Y to the AA program:

Given that BA is now offering code share flights on QR from Doha, I have asked BA customer service why BA does not have a code share on QR flights 900/901 DOH-PER.:mrgreen: I noted that it is no longer possible to connect with a One World flight to BA15/16 in SIN.

I expect an equally political reply (some day)

Happy wandering internationally (except from PER)

Fred

This could well happen in the near future.
AA have a code share now between AUH and CDG on Etihad to make the AA code from ORD-CDG-AUH so I can't see why your statement is not possible in the future

 

[wandering_fred]

BA's reply

Well BA have replied. Certainly a bit of cut and paste - but nevertheless interesting in part as the feedback process seems to be discussed.

Dear Mr Wandering_fred

Thank you for your email dated 07 April 2014. I apologise for the delay in replying to you. I am concerned to know that you are unhappy as there is no BA code share flight on QR 900/901. I realise how upsetting it must have been for you. Please accept our sincere apologies.


I would like to assure you that your views do matter to us, and as you fly with us a great deal, we particularly value your insights. Your views about the BA code share flight have been recorded and will be considered, together with all the other issues raised by our customers, at a cross-departmental group. Their aim is to listen to the customer, find out where problems are reoccurring, and put plans into place to solve them. Some issues can be easily fixed, but others may take a little more time to put right.


As well as taking account of feedback from individuals, we do invite small groups of customers to meet our senior managers from time to time. This allows our customers to ask questions and discuss the things that really matter to them. We also use an independent research company to get our customers’ views, and the results of this are reviewed across the business each month.


Thank you again for following this up with us. I hope you will fly with us in the near future.

Best regards
[KP]
British Airways Customer Relations

Any other thoughts?

Happy wandering

Fred

 

[Danger]

Re: BA's reply

Well BA have replied. Certainly a bit of cut and paste - but nevertheless interesting in part as the feedback process seems to be discussed.

Dear Mr Wandering_fred

Thank you for your email dated 07 April 2014. I apologise for the delay in replying to you. I am concerned to know that you are unhappy as there is no BA code share flight on QR 900/901. I realise how upsetting it must have been for you. Please accept our sincere apologies.


I would like to assure you that your views do matter to us, and as you fly with us a great deal, we particularly value your insights. Your views about the BA code share flight have been recorded and will be considered, together with all the other issues raised by our customers, at a cross-departmental group. Their aim is to listen to the customer, find out where problems are reoccurring, and put plans into place to solve them. Some issues can be easily fixed, but others may take a little more time to put right.


As well as taking account of feedback from individuals, we do invite small groups of customers to meet our senior managers from time to time. This allows our customers to ask questions and discuss the things that really matter to them. We also use an independent research company to get our customers’ views, and the results of this are reviewed across the business each month.


Thank you again for following this up with us. I hope you will fly with us in the near future.

Best regards
[KP]
British Airways Customer Relations

Any other thoughts?

Happy wandering

Fred

It seems they've cut and pasted from the 'complaint' template: "find out where problems are occuring, and put plans into place to solve them". They should have used the 'suggestions' template.