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Message: <blockquote data-quote="Des1801" data-source="post: 1742934" data-attributes="member: 53217">Yep this is a complete clusterf.... I signed up and made a trade on dec 7th, and then another on dec 8th. Took till 27th dec to get 2 x 25 points awarded (after a few calls and emails). In January I called a couple times re the 10k bonus points and each time got told something different (it’s been sent to the trading team, have to wait 8 weeks etc).I called again last thurs (nearly 8 weeks since trade) and was told they would send the request to the share team for allocation of points on the Monday (when points runs are processed). Check QF account yesterday and see only a further 25 points awarded....wtf. Called again today and was told the share team were unable to tell if I had a QFF account prior to opening IG account hence could only allocate 25 points...again WTF. Placed on hold and lady comes back and says my account had an incorrect coding on it and hence the share team couldn’t allocate the bonus points. Apparently the issue has now been escalated to a team leader and I may see the point next Monday. Not holding my breath here.....</blockquote>