Recent Experiences with QF’s new terminal transfer at SYD

[TheInsider]

Fixed that for you.

Exactly.
It is the delayed carriers responsibility to rebook any onward connections if they have a delay. Not QF. Just like QF will rebook onward connections if QF is delayed.
Can't have it both ways and just blame Qantas becuase it's Qantas.

Just like if QR are late into MEL/SYD and people have a domestic connection, it's up to QR to rebook. Same if it UA into those ports connecting to QF. UA need to rebook.

 

[TheInsider]

QF transfer is advertised as available for Qantas connections Qantas / Oneworld, subject to capacity. I guess they hit capacity, and favored Qantas to Qantas during this pick time?

In my opinion, the real failure is Sydney airport. Its an aberation airlines and passengers pay taxes and receive poor transfer services leading to missed connections, in what is considered the flagship Australian airport.

Traveling is just a pain, and will remain like that for a little while.

Oh yeah, but let's just blame Qantas again for the cough show that is SYD and their third world transfer system.

TBF Qantas shouldn't even have to go out of its way to provide the service. It really should be SACL.

 

[ChrisMars]

Exactly.
It is the delayed carriers responsibility to rebook any onward connections if they have a delay. Not QF. Just like QF will rebook onward connections if QF is delayed.

Is that really true? I have no idea myself, just a few experience at LHR where I missed my BA connection a few times due to late Qantas or Emirate arrival, on a Qantas ticket. The BA service desk took care of it, and in one occasion, easily agreed to change the final destination for my own convenience. Just my data point of course, I am curious to understand what s the rule / what to expect.

 

[TheInsider]

Is that really true? I have no idea myself, just a few experience at LHR where I missed my BA connection a few times due to late Qantas or Emirate arrival, on a Qantas ticket. The BA service desk took care of it, and in one occasion, easily agreed to change the final destination for my own convenience. Just my data point of course, I am curious to understand what s the rule / what to expect.

Of course it's true. Not up to the receiving carrier to move flights for you if the inbound carrier is late.
Yes the receiving carriers could do it, but technically the responsibility and the agreement is the delayed carrier is responsible for any and all rebookings.

If you missed your connection coming into SYD on say EK and there are no other flight available for the day, you aren't going to go to QF/VA asking for accommodation, it's up to EK to organise that, as well as rebook and reticket your new flight. Or if you are on QF and have a delay going into LAX for 15hrs, QF will/would rebook you, not DL/UA/AA/AS etc etc.

 

[ChrisMars]

Of course it's true. Not up to the receiving carrier to move flights for you if the inbound carrier is late.
Yes the receiving carriers could do it, but technically the responsibility and the agreement is the delayed carrier is responsible for any and all rebookings.

If you missed your connection coming into SYD on say EK and there are no other flight available for the day, you aren't going to go to QF/VA asking for accommodation, it's up to EK to organise that, as well as rebook and reticket your new flight. Or if you are on QF and have a delay going into LAX for 15hrs, QF will/would rebook you, not DL/UA/AA/AS etc etc.

I see, yea makes sense.
Out of curiosity, I briefly ran a google search came across the IATA IROPS guidelines, and resolution 735d (I don't know if I linked the latest version, or if those docs have real authority), I'll have a thorough read one day when I have time, they look interesting and seems to explain in details those situations. Would love AFF to make an in depth article about what to expect when disruptions / change of schedule happens.

 

[TheInsider]

I see, yea makes sense.
Out of curiosity, I briefly ran a google search came across the IATA IROPS guidelines, and resolution 735d (I don't know if I linked the latest version, or if those docs have real authority), I'll have a thorough read one day when I have time, they look interesting and seems to explain in details those situations. Would love AFF to make an in depth article about what to expect when disruptions / change of schedule happens.

Also to point out, IROP situations are generally within 72hrs of the scheduled departure time, not months before the flight.
But yes, still the responsibility of the delayed carrier to rebook.

Also have to be aware that this is purely based on bookings where all flights have been booked in the one booking, not separate or added in on the day.

 

[RealtimeY]

I thought I'd read somewhere before that oneworld carriers should be trying to assist other oneworld passengers where possible in situations like this. Did I misread, or does that only apply to high FF tier members, as seems to have been the case here?

 

[Franky]

QF transfer is advertised as available for Qantas connections Qantas / Oneworld, subject to capacity. I guess they hit capacity, and favored Qantas to Qantas during this pick time?

In my opinion, the real failure is Sydney airport. Its an aberation airlines and passengers pay taxes and receive poor transfer services leading to missed connections, in what is considered the flagship Australian airport.

Traveling is just a pain, and will remain like that for a little while.

More than a little while I suspect.

 

[RichardMEL]

Things have certainly changed. Before C19 I was never asked or had anything checked when transferring int->dom at SYD (and usually the other way around). Heck I've connected (separate bookings) SQ->QF and taken over without issue. EK->QF and UA->QF (let alone QF->QF of course).

Pretty sad if pax flying QF dom are being denied a transfer to QF domestic from international imo. Yes I get all the reasons, and th staffing, and cost and all but just a few years ago it was never an issue to check in there, with or without an onward QF BP in hand or bag through checked or not, and be taken over.

 

[TheInsider]

Pretty sad if pax flying QF dom are being denied a transfer to QF domestic from international imo. Yes I get all the reasons, and th staffing, and cost and all but just a few years ago it was never an issue to check in there, with or without an onward QF BP in hand or bag through checked or not, and be taken over.

Or maybe more simply, the airport needs to provide a free transfer service irrespective of airline booked on.

 

[RichardMEL]

Or maybe more simply, the airport needs to provide a free transfer service irrespective of airline booked on.

Don't disagree with this at all.. or simply subsidise the train or make that free between terminals.

To me though this is a separate issue that is airport wide as opposed to a service advertised and offered by a carrier - in this case the main home carrier at SYD.

In this case we're discussing QF's transfer service from int to dom for those flying QF domestic flights. Should it REALLY matter who they flew in on? I could see an argument against in the case of separate bookings (as I have done coming in on SQ then separate tix to QF). I'd accept that.. but if I have a single ticket flying in on BA->QF, UA->QF why should it be treated any differently to QF->QF?

this is one of those cases where treatment of pax based on critera like this, which really should not be something for the pax to worry about imo, gives such a poor impression/experience.

I'd be pretty bloody annoyed if I came in off a long flight from wherever.. tired etc.. finally gotten through arrivals then take the not short walk over to the QF transfer and be told nope.. you flew in not on QF so even though you're flying with us today, you can't use this service. Really?

 

[jpp42]

Or maybe more simply, the airport needs to provide a free transfer service irrespective of airline booked on.

Does anyone know of airports besides Sydney that charge for inter-terminal transfer? As you note, it's really quite ludicrous that we have this situation in general. I think I recall that Brisbane's transfer bus did used to charge, but it's free now. Perth's bus from T1/T2 to T3/T4 is free too, although it only runs every 40 minutes due to low demand. Are there any other Australian airports that actually need such buses? (The Int/Dom transfer bus at Auckland is free too, although I preferred to walk before they unfortunately closed that route.)

 

[FishFood]

Perth's bus from T1/T2 to T3/T4 is free too, although it only runs every 40 minutes due to low demand.

I don't believe this is currently operating, have you confirmed that it has resumed?

 

[AIRwin]

Are there any other Australian airports that actually need such buses?

None that I can think of

 

[justinbrett]

Does anyone know of airports besides Sydney that charge for inter-terminal transfer? As you note, it's really quite ludicrous that we have this situation in general. I think I recall that Brisbane's transfer bus did used to charge, but it's free now. Perth's bus from T1/T2 to T3/T4 is free too, although it only runs every 40 minutes due to low demand. Are there any other Australian airports that actually need such buses? (The Int/Dom transfer bus at Auckland is free too, although I preferred to walk before they unfortunately closed that route.)

The SYD bus is free too.

BNE charge for train but not bus (I recall a long time ago you could get free train transfers but definitely not the case now).

 

[AIRwin]

I don't believe this is currently operating, have you confirmed that it has resumed?

Perth Airport - Passengers | Transferring between terminals

www.perthairport.com.au

 

[FishFood]

Perth Airport - Passengers | Transferring between terminals

www.perthairport.com.au

Interesting, looking at the page history

22/02/2022 "Temporarily unavailable"
08/03/2022 Operating every 20 minutes
05/06/2022 Operating every 40 minutes

 

[porterble]

Are there any other Australian airports that actually need such buses?

I mean Melbourne doesn't even have a bus

 

[AIRwin]

I mean Melbourne doesn't even have a bus

But it needs a train...

 

[Franky]

Don't disagree with this at all.. or simply subsidise the train or make that free between terminals.

To me though this is a separate issue that is airport wide as opposed to a service advertised and offered by a carrier - in this case the main home carrier at SYD.

In this case we're discussing QF's transfer service from int to dom for those flying QF domestic flights. Should it REALLY matter who they flew in on? I could see an argument against in the case of separate bookings (as I have done coming in on SQ then separate tix to QF). I'd accept that.. but if I have a single ticket flying in on BA->QF, UA->QF why should it be treated any differently to QF->QF?

this is one of those cases where treatment of pax based on critera like this, which really should not be something for the pax to worry about imo, gives such a poor impression/experience.

I'd be pretty bloody annoyed if I came in off a long flight from wherever.. tired etc.. finally gotten through arrivals then take the not short walk over to the QF transfer and be told nope.. you flew in not on QF so even though you're flying with us today, you can't use this service. Really?

When you think about it, given the shambles that it is, it would be in the interestes of all concerend - the terminal operators, the airlines, and most of all the paying passengers that instead of making things hard, make them easy. Some of the restictions border on being petty. All would benefit, even if it took a little more effort from some airlines not greatly involved in the daily process. I'm sure there is an easy solution, it just needs co-operation amongst all parties.