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My wife and I were given vouchers in MAN in October last year after we refused to accept a downgrade. I have had no success in having these paid into my account since then. I'm having no success with EY call centre staff who appear to be paid to obfuscate and tell blatant lies, and refuse to...

My daughter in Australia had a phone contact from someone with a very thick accent I think on the Thursday before we were due to return from the UK who said something about a downgrade. I checked our booking on the Etihad site, and our seats from AUH to MEL weren't visible any longer, and I...

I booked the Travelodge at SEA through Expedia. When I arrived at SEA late at night, and went to the hotel shuttle phone I dialed the number for Travelodge and requested a pickup. After waiting for well over half an hour and not seeing a Travelodge shuttle, I called again. The operator said she...

To participate in the 100% bonus on transfers, I purchased 1,000 miles, then transferred back and forth with my wife. Checking my credit card statements, there were additional transactions showing. There was an amount of US$30 28degrees card on which the transaction failed, an additional US$15...

SQ237 now only runs Thu-Sun (effective 4 May) & SQ238 Fri-Mon. We had a J UA award on SQ237 on 14/5 re-scheduled to SQ218 on the 15th. I tried for SQ228 on the 14th (can see Saver availability on KVS with an SQ search), but UA agent couldn't see it. Leaves us with a 17.5 hr layover in SIN, but...

We have separate award bookings SIN-LHR & LHR-SIN (BMI DC) & SIN-MEL (UA MP). Can see details again on normal SQ site, & even have the BTC option under the Select Meals button.

The Velocity site shows no availability for any dates, but checking KVS KrisCom shows plenty. Are these available via VA & if so how do you book them?

With the approaching demise of BMI and the predicted move of DC members to BAEC, will Australians be forced to get overseas addresses to stop losing all DC miles? I am waiting for a reply from BA on this, but fully expect to hear nothing until it is too late & I find that BA have effectively...

Flying Y+ with QF from LAX TBIT. Will I have access to the OW lounge with a 30-day AC pass & if so, will that also give me guest access as well?