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Ouch! Pleased to report back that VA did follow-up within 5 days, saying that it was all done. The Hilton app then switched me onto their review circle, starting at Gold and then turning to Diamond after 1-2 days. I was fully HH Diamond by the time that I waltzed into the Conrad Tokyo, with all...

Recent experience with QF through Japan: 04/01: QF59 SYD-HND. Applied for Y to J upgrades across 2 separate PNRs. * Mr GO + 1 child rejected (at SG) * Mrs Go + 1 child (at PS, on separate PNR) also rejected. We did get to move right to the front of the Y cabin once the inventory across C, D...

Applied on 9th Dec, Velocity notes that I have now used the WP member benefit but Hilton still says nothing, some 20 days later. Called VFF today to follow up... was told it is 20 business days, which excludes weekends, so 29th Dec is not quite the 20 business day deadline that I thought it...

That's the idea but my experience - just recently and over the past few years - is that it often happens inadvertently! I just transferred a General lounge pass to my mother for a quick trip to QLD... of course, that was AFTER the Titanium F Lounge pass went across, disguised as a General...

The Airline Customer Advocate is the body where you should lodge this complaint. Home It is technically funded by the airlines and does not make a judgement, per se, like an Ombudsman would. However, this avenue will get your case in front of someone who is equipped to review it properly. Make...

Just a data point for those that have booked flights under the latest DSC campaign: I've just finished a little soiree around the golden triangle (SYD-MEL-BNE-SYD), all booked under the DSC promotion. Very pleased to report that both SC and DSC landed in my Velocity account the same calendar...

You are probably right. Over-invested in the GT chase before my relationship with QF became complicated and working through suspected Stockholm syndrome right now. 🤣

I'm another July year-end and was pleasantly surprised that both GT and PC+ worked exactly as they should have done. Isn't it sad that a BAU outcome is now a pleasant surprise? 150 SC now racked up on the haul back to 600 to re-qualify for SG; no more QF status support here. With WP in sight...

ZXW75 has worked a treat for me this weekend. I've seen about 8.5% off J fares around the golden triangle in August and September. VA discounted prices in J came down towards those available on Amex with the Platinum Card Member Benefit applied. Throw the DSC into the mix and I may just...

Case closed!

ACA steps in, and two weeks on, David fells Goliath!!!! :D @MEL_Traveller - many thanks for your wise counsel here. It really shouldn't be this hard, but if a 30+ year QF fan-boy was driven to this, it really says something about the QF brand these days. Let's see if they take back those 4,000...

I've been crystal clear to QF (and now the ACA) about there being two contracts here: the first between QF and the TA (where there is no dispute and no refund needed) and the second between QF and myself (which they now consider closed). Let's see what the next move is...

Just got this back from QF... and still no justification for refusing a full points refund, just the same old BS regarding the TA. Thanks a lot to MEL_Traveller for pointing me to the ACA; had never heard of them before, but David has just gone into battle with Goliath over a measly 6.9k...

You can also call AA and pay over the phone, using an AU credit card. Your reward booking will be in a pending state, so just take note of the booking reference, quote that to the phone operator and all is done. AA customer service staff have been pleasant and competent every time that I have...

Dear AFF community, I'm looking for some advice here after hitting repeated roadblocks with Qantas Customer Care. Long story short: Mrs GO was flying QF SYD-MEL return in Y class for work in December 2022, on a corporate gig booked by a travel agent. I upgraded her Y flights to J using my QFF...

Now this was fun... almost got there - stumped by the letters that usually cause me trouble in Scrabble too! ARN BCN CAI DUB EDI FCO GLA HEL INV JTR KEF LED MAD NRT OSL PEK Q ... REP SVO TOS U ... VCE WLG X ... YYZ ZRH

Vienna. Flying QR in J from VIE-xDOH-CGK and then QF CGK-SYD. Different PNRs. She was adamant that QR could only check my bags through to CGK and I would have to make my own arrangements there. I was equally adamant about not crossing the Indonesian border and that OW membership still...

RooFlyer is 100% correct here; my bad! Check the flight class and eligibility: my recent QR flights were in J so it probably went a lot smoother (with both QF and VA) than it could have. In the past, I did some Y flights with QR back from Europe and got absolutely nothing from QFF, even as a SG...

Should be perfectly fine. Flew QR from Europe back in January, booked through Amex Travel - QFF number for me, VA FF for the better half - and all went fine. QFF and VA points/SC were posted to us both, relatively quickly (SG for QF; PS for VA). QF was faster than VA actually, which surprised me.

They've finally arrived!