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I'm not too sure since I'm new to all this but I have had to change my flights 3 times since I tried to get my upgrade due to cancellations and all times they have happily transferred the upgrade to the different flight without waiting.

Thanks everyone. 5 Agents later, I had been on the phone with the last agent for 4 hours. She started with the same story about 24 hours before confirmation and I stated repeatedly that the T&Cs state domestic flights should be immediate if availability is there. She then said she wasn't sure...

Lucky you got the option for a call back.

How long has everyone been waiting on hold using this 1300 number recently?

Yep fully domestic and it's only me.

Just confirming that if you can get a business classic reward seat as shown below, you should be able to get an immediate upgrade?

Cancelled it and waited an hour to resubmit with no luck. Should it be instant or like 5-10 minute wait.

Unfortunately, that doesn't seem to be working for me. If it doesn't get upgraded mid next week I'll try cancelling and resubmitting. Do you recommend waiting a certain time before resubmitting after cancelling or just do it straight way?

Thanks, I've messaged there Facebook support (No idea if it's any good). But I've given up trying to ring them after 3 times waiting 2 hours to not really get the result I'm wanting. Just going to wait a few days see if anything happens then maybe try again.

Also it seems that my upgrade page has now updated with two boxes per flight instead of 1. Is this normal?

Third call was more proactive. Agent checked seat availability and put a request through saying it should be accepted in a few days. I asked if I was guaranteed the upgrade and he said yes. P.S He also said the point amount to upgrade was actually more than what was listed on the website. 3...

Doubled checked using ExpertFlyer. There is 2 U class seats available for both flights there and 4 U class seats available for both flights back.

I'm going to ring a different number seen in a different thread and see if I get a different agent. I've got a feeling I had the same agent twice so she probably didn't want to deal with me again.

No, fully domestic. The agent didn't even ask for my booking reference number this time. Not sure what to do now, just wait and see what happens I guess.

No Luck, after waiting 2 and half hours I was told I would have to wait until 24 hours before departure. I did state that it should be immediate if there was a seat available on a domestic flight but she said who ever said that is wrong :(.

Thanks, I'll ring and be more direct this time. I tried to be picky with the flights making sure there were U class seats available to make it easy. Apparently not.

I did try that today, doesn't seem to of worked. I have received a confirmation and E-Ticket Flight Itinerary email, is this what you are talking about?.

Thank you, I'll give it another shot.

Was wondering if anyone can help. I bought economy domestic tickets making sure that there was business classic reward seats available assuming I would be able to get an immediate upgrade if this was the case. I requested the upgrade using my points and a day later it still hasn't done...