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if you haven't emailed the escalation inbox, do it NOW. I have had it happen to me on a CX J award seat due to failure to reticket due to a flight time change, but they were able to bring it back. It took 48 hrs to get it all turned around.

Well, I got an email from Escalations that they have requested CX to reinstate. An hour later, the flight reappeared in my booking, but no new ticket yet. I emailed back and ask for reticket ASAP. nothing yet... fingers crossed.... CX Manage Booking said the seat is 'waitlist confirmed'...

Thanks, good to know. I guess just have to be patient (so hard to do!) - the initial contact is about 24 hours ago, probably will take them longer than that especially since they are waiting for CX to reinstate reward seat (hopefully they r not saying that just to fob me off LOL). So frustrating...

Hi all - want to ask the brain trust - when you email the escalation inbox, do you get an acknowledgement? How quickly do they get to resolving the issues? I have a simple invol flight change in Nov with CX from KIX to HKG that I immediately accepted online but looks like QF didn't reticket and...