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Hi everyone, I lost an item either in the ADL virgin lounge or in the plane, not sure which. Virgin baggage services have checked and said it wasn't found on the plane. I've spoken to two Virgin baggage agents, and both insist that I need to check with the airport about lost items in the...

Hi, apologies if this is a simple question, but I've searched everywhere and through this forum and can't seem to find an obvious answer. I have a booking for my family to travel in June. The website only allows you to book <2yo as a lap infant, so that's what my youngest son (1yo) is currently...

Hi, Sorry if this is a common question, I tried to search but couldn't find anything. Just wondering if I am velocity gold, and don't make enough eligible sectors/status points to requalify for any status. Will I go straight back to red the next year, or would I drop down one level to silver...

Hi everyone, I'm doing a simple SYD-MEL flight with my wife and kids. I need a choice fare so it counts towards my eligible sectors (need three more and I'll get gold). Wife and kids would be happy with a Lite fare. Is there a way I can book lites for the family and choice for me on the same...

Hi everyone, I’m an Australian citizen who has been living out of Australia for 15 years and just returned, so have zero credit history here. I’ve had a good, well-paying job for three months here, so can show proof of decent income. I have no debts. I want to get my first credit card here...