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Can I ask if anyone who requested their complimentary lounge passes around sept 2020 has received them? My card anniversary was end of sept hence I called in mid sept and was told the passes will be mailed (no mention then that they will only be sent when lounges reopen). I have not received...

Managed to book my flights after an hour hold. Had to move around flight dates as they tend to be either blocked out or sold out around the weekend/ public holiday times. You can check the availability on Virgin Aus website when searching for flights as the tickets are the ‘Getaway’ seats...

We could blame ourselves for leaving it late but who would be thinking of booking for travel with the pandemic if not because of the deadline. ANZ rewards team could have foresee an influx of calls and increase their capacity with more agents redeployed to book or offer an alternative online...

Sorry it’s a typo on my end. I called at 820am so approaching 90 mins now...

Has anyone called this morning and how long did it take to speak to someone and book? I’ve called at 920 and still waiting.